ServiceNow Ticketing System

This section describes how to integrate with ServiceNow Incident Management and ServiceNow Change Management for the following versions:

  • Paris
  • Quebec
  • Rome
  • San Diego
  • Tokyo
  • Utah
  • Vancouver

System URL and connection details

Specify the System URL and Connection details.

Parameter

Description

SystemURL

Specify the URL of the Ticketing System’s web services.

If your organization uses a non-default port, you can append it to the URL. For example: https://<ticketing system Rest API address>:8443

Validation methods

The ServiceNow ticketing system module supports the following validation methods:

 

 

Failsafe bypass

You can configure a single failsafe word in the ServiceNow ticketing module. This ensures that an end user can bypass the ticket id requirement and complete a task on the target system if necessary.

Error messages