Use the CyberArk Identity Browser Extension

This topic describes how to install and use the CyberArk Identity Browser Extension to access your Identity User Portal, launch applications without the User Portal, and more.

See also:

Install the CyberArk Identity Browser Extension

Applications with the jigsaw puzzle symbol require you to add the CyberArk Identity Browser Extension to your browser before you can open the application.

You have the following options to install the Browser Extension.

  • Click the link in the banner on the Apps page above the application icons.
  • Launch an application that requires the Browser Extension, then click the link in the pop-up that prompts users to install the Browser Extension.

  • Download the browser extension from the relevant web store.

The jigsaw puzzle symbol is removed from all application icons after you install the Browser Extension.

The following procedures describe how to install the Browser Extension using the link in the banner on the Apps page.

  1. Click the Apps page.

  2. Click "here" in the banner to initiate the download and installation of the browser extension.

  3. The browser opens a new tab to download and install the browser extension.

  4. Click Continue in response to the prompt “Are you sure you want to continue?” at the bottom of the window.

    The browser downloads the extension for Chrome.

  5. Click Add.

    This installs the extension in Chrome.

  6. Close the tab used to download and install the extension.

    You can now open all applications that require the browser extension.

  1. Click the Apps page.

  2. Click "here" in the banner to initiate the download and installation of the browser extension.

    A window with installation instructions appears.

  3. Click Download to begin the installation process.

    You are redirected to the Edge store.

  4. Click Get, then click Add extension.

    Edge installs the Browser Extension.

  5. Return to the User Portal, then sign-in at the prompt.

    You can now open all applications that require the browser extension.

  1. Click the Apps page.

  2. Click "here" in the banner to initiate the download and installation of the browser extension.

  3. Click Allow in the Firefox pop up window.

    Firefox downloads the extension.

  4. Click Install, then click Add.

  5. Click Restart Now.

    The browser extension is installed.

    Mozilla has discontinued sideloading extensions as of Firefox 73; you will no longer be able to install extensions by placing extensions in the extensions folder.

Display the Browser Extension in your browser's toolbar

The CyberArk Identity Browser Extension might not be visible in your browser's toolbar by default. The following procedures describe how to display the Browser Extension in your browser's toolbar for easy access.

Click the Extensions icon, then click the Pin icon next to the CyberArk Identity Browser Extension.

Click the Extensions icon, then click the Show in toolbar icon next to the CyberArk Identity Browser Extension.

  1. Right click the toolbar, then click Customize Toolbar.

  2. Drag the CyberArk Identity Browser Extension to the desired location in the toolbar.

Sign in to the Browser Extension

To sign in to the Browser Extension, click then extension icon in your browser, then click Sign In.

If you are a federated user signing in for the first time using the Browser Extension, then you have to select a tenant from the root sign-in page. You can sign in to your tenant from the root sign-in page using the tenant ID or tenant URL. For this information, contact your administrator.

Open your User Portal from the Browser Extension

You can use the Browser Extension to open your User Portal in a new tab.

  1. Click the Browser Extension icon in your browser.
  2. Click the user icon to launch your User Portal in a new tab.

Launch applications from the Browser Extension

You can launch applications from the Browser Extension without opening User Portal.

The CyberArk Identity Browser Extension autofills credentials on the sign-in page for imported applications that are not available in the CyberArk App Catalog, except for applications with login pop-up forms. Launch the application from the User Portal and fill in the credentials manually for login pop-up forms.

To launch applications from the Browser Extension:

  1. Click the Browser Extension button in your browser.
  2. Find the app that you want to launch.

    You can use the drop-down menu to filter apps, or the search bar to search for a specific app by name.

  3. Click the app name in the list.

Copy credentials

We provide the following ways to obtain the username or password of a saved application without opening the User Portal:

  • Copy from the Browser Extension.

  • Copy from the Browser Extension context menu on the application sign-in or change password page.

For MFA-enabled applications, you can copy the username but not the password.

Before using this feature, confirm the following:

  • The application you need to access has already been added to CyberArk Identity.

  • You are signed in to the Browser Extension.

  • You are permitted to view applications shared by administrators or other users.

Copy from the Browser Extension

You can copy the username and password from the list of applications that appears in the Browser Extension, or from a change password page.

To copy credentials:
  1. In your browser, click CyberArk Identity Browser Extension icon at the top to open the list of applications.

  2. Next to the application icon, hover the mouse to see the menu (three vertical dots) on the right.

  3. Click the menu and select Copy username or Copy password.

If the copy options are greyed out, the username or password is not available for the application.

Copy from the Browser Extension context menu

You can copy credentials from the Browser Extension context menu. This feature is available when you sign in to an application or change a password for an application.

To copy credentials:
  1. Type the application URL in the address bar in the browser.

  2. On the application sign-in page, in the Username or Email field, right-click to see the context menu and the CyberArk icon.

  3. Select CyberArk and copy the username or password.

    If you have multiple accounts for an application, all usernames for those accounts are displayed.

Change where the Browser Extension launches applications

You can choose to launch applications from the Browser Extension in the current tab or in a new tab.

  1. Click the Browser Extension icon in your browser.

    The Browser Extension menu opens to the Applications tab.

  2. Select Open apps in a new browser tab to launch apps in a new tab.

Enable autofill for the Browser Extension

If you are signed in to the Browser Extension and you already refreshed your app cache, the Browser Extension might conflict with your browser's features to save and autofill sign-in credentials and other information. This section describes how to ensure that autofill works in the CyberArk Identity Browser Extension.

Disable password prompts in Chrome

In order suppress the prompt to save passwords in your Chrome browser, select Disable Browser Password Prompts in the CyberArk Identity Browser Extension. When this option is selected, the Chrome privacy permission, Change your privacy related settings, is enabled in Chrome Extensions. This permission is required in order for the Browser Extension to suppress the prompt to save passwords in Chrome.

  1. Click the Browser Extension button in your browser.
  2. Click the gear button (Settings) and select Disable Browser Password Prompts.

  3. If you are prompted to grant additional permissions to CyberArk Identity Browser Extension, click Allow.

Disable or enable autofill in Chrome

https://support.google.com/chrome/answer/142893