Troubleshoot the connector and component installation/upgrade

This topic describes how to check the status of installed components and where to locate logs on the host machine for troubleshooting purposes.

Check component installation status

  1. In the Connector Management service, click Connectors to view all installed connectors in your environment.

  2. Select the row of the required connector. The connector components are displayed together with a status indicator.

  3. Check the Status column to verify successful and active components, and check for failed components.

  4. For more information about the component, click the component row.

Handling components that failed installation

For any failed component, the component row includes information about the reason for failure, the option to download the installation logs to your host machine, and the option to reinstall the component.

To

Perform the following

Check the reason for failure

In the failed component's Status column, click More info. The reason for failure appears.

Download installation logs

  1. In the failed component's Status column, hover over the Failed status icon. The reason for failure appears together with next step options.

  2. Click Download logs. The installation logs are downloaded to your local machine.

Reinstall the component

In the failed component's right-most column, click Reinstall.

Check logs

This section describes where to locate logs on the host machine for troubleshooting purposes.

Connector logs

C:\Program Files\CyberArk\Management Agent\Logs