End-of-Life Policy

This topic describes the end-of-life policy for CyberArk products.

Overview

As part of any technology products’ lifecycle, products will eventually reach their natural end of life, mainly due to adoption of new and better technologies, changes in the marketplace, or outdated code and technology. CyberArk is committed to ensuring a seamless and transparent end of life process to set the appropriate expectations of both our customers and partners.

This policy outlines CyberArk’s development and support guidelines for each product version’s lifecycle. The objective of this policy is to assist our customers in making informed purchase, support and upgrade decisions.

CyberArk regularly releases new product versions with new features and security fixes. We recommend upgrading to the latest version/patch release when it is available in order to benefit from better security and stability, as well as to maintain support for backward compatibility in future upgrades.

This policy applies to all CyberArk’s on-premises products as well as to CyberArk’s locally-installed software agents and connectors that interact with CyberArk’s SaaS products.

CyberArk’s support and maintenance services are provided according to CyberArk’s standard terms and are subject to payment of applicable fees.

Terminology and Terms

Version Numbering

Refers to a specific edition of a Product as indicated by the allotted version number. CyberArk’s versioning methodology is based on M.N.P format (e.g., v.11.5.3):

  • M - Major version number

  • N - Minor version number

  • P - Patch-set number

Release Content

Type of release

Description

Major

Usually includes major new features and/or significant software architectural changes.

Minor

Usually includes minor functionality modifications, enhancements and minor software architectural changes.

Patch

Usually includes bug fixes and minimal software adjustments, if needed.

Version Support Levels

Type of version support

Description

Long Term Support (LTS)

CyberArk designates certain versions (whether they are major or minor releases) as ones that will benefit from a longer development period as indicated in End-of-Life Dates below. The default support period of LTS versions is the same as the development period and it may be extended for a longer period, as indicated in End-of-Life Dates below, subject to payment of additional applicable fees

CyberArk backports newly released high and critical security bug fixes and critical functionality bug fixes through patches to these LTS versions during their development life.

 
  • LTS versions are offered for CyberArk Core PAS, On Demand Privilege Manager and Credentials Providers On-Premises customers only.

  • In order to leverage long term support, all Core PAS components must be installed on the same LTS version.

  • CyberArk only supports upgrades from one LTS version to another or to the latest version release. This is designed to inadvertently avoid downgrading security and stability fixes that are included in LTS patches or in the latest version release.

Standard Term Support (STS)

Versions that are not designated as LTS are considered Standard Term Support versions and have end-of-life dates as indicated in End-of-Life Dates, below.

CyberArk backports newly released critical security bug fixes through patches to STS versions during their development life.

 

All versions of CyberArk’s locally-installed software agents and connectors that interact with CyberArk’s SaaS products are STS versions.

End-of-Life Definitions

Definition

Description

End-of-Development Date

Refers to the final date on which CyberArk ceases to provide code fixes and to support direct upgrades between versions as indicated in End-of-Life Dates, below. Support tickets submitted prior to the end of development date will not be affected.

Code fixes provided during the development period varies between LTS and STS versions as indicated above.

Following the end of devolvement life of each LTS/STS version, CyberArk will not provide any code fixes, and it is therefore recommended to upgrade to the latest version available.

Note that in some cases, resolving an issue in a certain version may require upgrading to a newer version. CyberArk will make commercially reasonable efforts to work with customers that require porting fixes back to older versions. However, architectural changes between versions may be too significant or may include significant changes to third party software dependencies, which makes delivering a patch to an older version impractical. In addition, architectural changes between versions may require upgrading through an intermediate version and a direct upgrade will not be available.

End-of-Support Date

Refers to the final date on which CyberArk ceases to provide helpdesk technical support for a product version.

End-of-Life Dates

The actual end date is the last day of the listed month.

All patches have the same end-of-life dates as their origin-version. For example, v12.2.1 and v12.2.2 both have the same end-of-life dates as v12.2.

CyberArk PAM Self-Hosted (Vault, PVWA, CPM, PSM, PSM for SSH, PTA)

The following table lists the supported versions of CyberArk Core PAS, their sunset timelines.

All patches have the same end-of-life dates as their origin-version. For example, v12.2.1 and v12.2.2 both have the same end-of-life dates as v12.2.

For information about the last supported version that you can upgrade to, see Upgrade version compatibility.

Version

Release Date

End of Development Date

End of Support Date

12.6 (LTS)

Jun-2022

Jun-2025

Default: Jun-2025
Extended: Jun-20271

12.2 (LTS)

July-2021

July-2024

Default: July-2024
Extended: July-20261

12.1

Feb-2021

Feb-2022

Feb-2023

12.0

Dec-2020

Dec-2022

Dec-2023

11.7

Oct-2020

Oct-2022

Oct-2023

11.6

Aug-2020

Aug-2022

Aug-2023

11.5 (LTS)

Jun-2020

Jun-2023

Default: Jun-2023
Extended: Jun-20251

11.4

Apr-2020

Apr-2022

Apr-2023

11.3

Mar-2020

Mar-2022

Mar-2023

11.2

Dec-2019

Dec-2021

Dec-2022

11.1

Sep-2019

Sep-2021

Sep-2022

10.10 (LTS)

Jun-2019

Jun-2022

Default: Jun-2022
Extended: Jun-20241

10.9

Apr-2019

Apr-2021

Apr-2022

10.5 (LTS)

Aug-2018

Aug-2021

Default: Aug-2021
Extended: Aug-20231

1 - Subject to payment of additional applicable fees.

CyberArk Privilege Cloud

Connector

The following table lists the supported versions of CyberArk Privilege Cloud Connector and their sunset timelines.

Version

Release Date

End of Development Date

End of Support Date

12.5

Apr-2022

Release of next version

Apr-2023

12.1

Jun-2021

Jun-2022

Feb-2023

PSM for SSH

The following table lists the supported versions of PSM for SSH on CyberArk Privilege Cloud and their sunset timelines.

Version

Release Date

End of Development Date

End of Support Date

12.5

Mar-2022

Jun-2022

Apr-2023

12.2

Aug-2021

Aug-2024

Aug-2024

12.1

Feb-2021

Feb-2022

Feb-2023

12.0

Dec-2020

Dec-2022

Dec-2023

11.7

Oct-2020

Oct-2022

Oct-2023

11.6

Aug-2020

Aug-2022

Aug-2023

11.5

Jun-2020

Jun-2023

Jun-2023

Remote Access

The following table lists the sunset timelines of CyberArk Remote Access offerings.

Product

Details

Remote Access Connector

The end of support date of each version of Remote Access connector is the later of 4 months from release date or 60 days following CyberArk’s end of support announcement. CyberArk provides code fixes only by way of releasing new versions of Remote Access connectors.

CyberArk Mobile Application

The end of support date of each version of the CyberArk Mobile Application is the later of 1 month from the release date or 14 days following CyberArk’s end of support announcement. CyberArk provides code fixes only by way of releasing new versions of the CyberArk Mobile Application.

On Demand Privilege Manager

The following table lists the supported versions of CyberArk On Demand Privilege Manager and their sunset timelines.

Version

Release Date

End of Development Date

End of Support Date

12.1

Jun-2021

Jun-2022

Jun-2023

12.0

Dec-2020

Dec-2022

Dec-2023

11.7

Oct-2020

Oct-2022

Oct-2023

11.5 (LTS)

Jun-2020

Jun-2023

Jun-2024

11.4

Apr-2020

Apr-2022

Apr-2023

11.2

Dec-2019

Dec-2021

Dec-2022

11.1

Sep-2019

Sep-2021

Sep-2022

10.10

Jun-2019

Jun-2021

Jun-2022

CyberArk Secrets Manager

Credentials Provider and Central Credentials Provider

The following table lists the supported versions of CyberArk Credentials Provider and CyberArk Central Credentials Provider and their sunset timelines.

This doesn't include Application Server Credential Provider (ASCP) and the Credential Provider on z/OS.

Version

Release Date

End of Development Date

End of Support Date

12.4

Jan-2022

Jan-2024

Jan-2025

12.1

June-2021

June-2023

June-2024

12.0

Dec-2020

Dec-2022

Dec-2023

11.4

Apr-2020

Apr-2022

Apr-2023

11.3

Mar-2020

Mar-2022

Mar-2023

11.2

Jan-2020

Jan-2022

Jan-2023

10.10 (LTS)

Jun-2019

Oct-2022

Default: Oct-2022
Extended: Jun-20243

3 - Subject to payment of additional applicable fees.

Conjur Secrets Manager Enterprise

The following table lists the supported versions of Conjur Secrets Manager Enterprise and their sunset timelines.

  • In order to allow a transition period, all Conjur Secrets Manager Enterprise versions will be supported until September 1st, 2022.

  • Conjur Secrets Manager Enterprise only supports direct upgrades from one version to the next version. For example, you can perform a direct upgrade from version 12.0 to version 12.1, but not to 12.2 or later.

Version

Release Date

End of Development Date

End of Support Date

12.4

Dec-2021

Jun-2022

Dec-2023

12.3

Sep-2021

Mar-2022

Sep-2023

12.2

Jul-2021

Jan-2022

Jul-2023

12.1

Feb-2021

Aug-2021

Feb-2023

12.0

Dec-2020

Jun-2021

Dec-2022

11.7

Oct-2020

Apr-2021

Oct-2022

11.6

Aug-2020

Feb-2021

Aug-2022

11.5

Jun-2020

Dec-2020

Jun-2022

11.4

Apr-2020

Oct-2020

Apr-2022

Vault Synchronizer

The following table lists the supported versions of the Vault Synchronizer and their sunset timelines.

In order to allow a transition period, all Vault Synchronizer versions will be supported until September 1st, 2022.

Version

Release Date

End of Development Date

End of Support Date

12.3

Sep-2021

Sep-2022

Sep-2024

12.1

Feb-2021

Feb-2022

Feb-2024

12.0

Dec-2020

Dec-2021

Dec-2023

11.2

Dec-2019

Dec-2020

Dec-2022

10.10

Jun-2019

Jun-2020

Jun-2022

Endpoint Privilege Manager

Endpoint Privilege Manager Agent (SaaS)

The following table lists the supported versions of CyberArk Endpoint Privilege Manager (SaaS) and their sunset timelines.

Version

Release Date

End of Development Date

End of Support Date

22.6

Jun-2022

Jun-2023

Jun-2023

22.5

May-2022

May-2023

May-2023

22.4

Apr-2022

Apr-2023

Apr-2023

22.2

Feb-2022

Feb-2023

Feb-2023

21.12

Dec-2021

Dec-2022

Dec-2022

21.10

Oct-2021

Oct-2022

Oct-2022

21.8

Aug-2021

Aug-2022

Aug-2022

21.6

Jun-2021

Jun-2022

Jul-2022

21.4

Apr-2021

Apr-2022

Apr-2022

11.3 4

Mar-2020

Mar-2021

Dec-2022 (limited)

4 - This is the last version of the EPM agent that is eligible for limited helpdesk technical support for outdated Windows Operating System versions. For more details, see Support on outdated Windows versions.

Endpoint Privilege Manager On-Premises (sunset)

On January 6, 2021 CyberArk announced the beginning of a Sunset process for EPM on-premises solution. For more details, see the announcement.

As of December 31, 2023, CyberArk will not support EPM on-premises and will not renew any EPM on-premises subscriptions beyond this sunset date.

For additional information, please see our EPM On-Premises Sunset FAQ or contact your CyberArk Account Executive.

The following table lists the supported versions of CyberArk Endpoint Privilege Manager On-Premises and their sunset timelines.

Version

Release Date

End of Development Date

End of Support Date

11.5.4
(agents only)

Dec-2021

Dec-2022

Dec-2023 (final sunset date)

11.5.3
(agents only)

Jun-2021

Dec-2022

Dec-2023 (final sunset date)

11.5.2

Mar-2021

Dec-2022

Dec-2023 (final sunset date)

11.5.1

Nov-2020

Nov-2022

Nov-2023

11.5

Jun-2020

Jun-2022

Jun-2023

11.4

Apr-2020

Apr-2022

Apr-2023

11.3 5

Mar-2020

Mar-2022

Mar-2023

11.2

Dec-2019

Dec-2021

Dec-2022

11.1

Sep-2019

Sep-2021

Sep-2022

11.0

Aug-2019

Aug-2021

Aug-2022

10.10

Jun-2019

Jun-2021

Jun-2022

10.9

Apr-2019

Apr-2021

Apr-2022

5 - This is the last version of the EPM agent that supports outdated Windows Operating System versions. For more details, see Support on outdated Windows versions.

Sensitive Information Management

The following table lists the sunset timelines of the Sensitive Information Management (SIM) suite.

Version

Release Date

End of Development Date

End of Support Date

9.10.2

Mar-2020

-

Mar-2022 (final sunset date)

9.10.1

Nov-2019

-

Mar-2022

9.10

Dec-2018

Dec-2020

Dec-2021

9.8

Dec-2016

Dec-2018

Dec-2019

 

 

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