Control Account Retrieval

The Account Retrieval form combines all aspects of the account retrieval workflow and enables users to specify information required to access accounts in one step.

This window combines the following information:

Option	Description
Reason for accessing an account	If the Master Policy requires users to specify the reason for accessing the account, a reason edit box is displayed in this window. Users can either specify a reason in their own words, or can select from a list of predefined reasons. For more information, refer to Specify a Reason for Accessing Accounts. A rule in the Master Policy determines that users can only retrieve passwords after they specify a reason to retrieve them.
Ticketing information	If the platform associated with this account is integrated with a ticketing system, a section for the ticketing system is displayed. Users can specify the relevant ticketing system and ID. For more information, refer to Integrate with Ticketing Systems.
Dual control requests	If the Safe where the account is stored requires users to create requests before they can access accounts, request information is displayed in this window. Users can create a request that must be confirmed by authorized users, including a timeframe and whether the request is for single or multiple access. Exclusive and one-time passwords can be changed after the timeframe specified in the request has expired. For more information, refer to Dual Control.
Connection details for Privileged SSO	If the platform associated with this account specifies connection details for a transparent connection to a remote device, the connection details are displayed in this window. This section can be customized to prompt users for additional information before the PVWA logs them on transparently to the remote device. For more information, refer to Privileged Single Sign-On.