Installing Multiple PSM Servers

The PIM system can be configured to recognize multiple instances of PSM to meet the requirements of High Availability and Load Balancing implementations, as well as distributed network architecture. Multiple PSM servers can be installed on the same Vault.

For each PSM server installation, the system will create or configure the following:

Accounts – In the PSM Safe, a different account will be created for each PSM user for each PSM server installation. In order to identify the account, its name will include the PSM service ID.
PSMConnect – The account for the PSMConnect user is called PSM-<ServiceId>.
PSMAdminConnect – The account for the PSMAdminConnect user is called PSMA<ServiceId>.

Note:  There is no hyphen in the name of the account for the PSMAdminConnect user.

Configurations – Each PSM server will automatically be defined in its own section of the PSM Server configurations in the Component Settings Options.


When installing multiple PSM servers, the path of the Recordings Folder must be the same on all PSM installations.
After installing the first PSM server, before installing additional PSM servers, make sure the user performing the installation is not a direct owner in the PSMUnmanagedSessionAccounts Safe.

Multiple PSM Servers for Load Balancing and Cross Network Access

To distribute the PSM load over multiple PSM servers and reduce the workload on any single PSM server.
To access remote networks in a distributed network implementation.

To Install Multiple PSM Servers for Load Balancing and Cross Network Access

1. Install the required number of PSM servers.

To overcome network connectivity problems, a PSM server should be installed on each network segment. As it is recommended to install the PSM server on the same network as the CPM, in an implementation where multiple CPMs are installed, multiple PSMs will also be installed.

2. Identify the unique ID for each PSM server that has been installed.
a. Click ADMINISTRATION to display the System Configuration page, then click Options; the main system configuration editor is displayed.
b. In the Privileged Session Management section, in Configured PSM Servers, you can see all the PSM servers that have been installed and their IDs.

The ID of the first PSM server that was installed is PSMServer.

If you run the automation scripts, the IDs of subsequent PSM servers are randomly generated.
If you manually install PSM, the IDs of subsequent PSM servers are PSM-<computer name>.
3. In each platform that is configured to access remote machines with PSM, specify the unique ID for the PSM server and configure the relevant parameters. For more information about specifying PSM servers for platforms, see Configure PSM for Specific Platforms.