Change your password

Changing your user account password impacts User Portal login and the password used to enroll devices, as well as any enrolled Windows or Mac machines that you access with that user account.

If you are a Windows user logging in with an Active Directory account, you might need to change other passwords as well. For example, if you log in to Outlook with the same account, you’ll need to change that login password to match. Confirm with your IT staff regarding other passwords you may need to change after you change your Active Directory User account password in the user portal.

When Mac users on enrolled machines change their password, the Mac Cloud Agent updates the password in the directory source, keychain, and FileVault.

Your IT administrator controls whether or not you can change your password, or if you can reset forgotten passwords.

  1. Click the Forgot password? link from CyberArk Identity login window.

    The authentication mechanisms you specified in the authentication profile (steps 6 above) are shown to users as options for confirming their identities before they can reset their passwords.

  2. Select the authentication mechanism you want to use.
  3. Click Next.
  4. Satisfy the selected authentication mechanism.

  5. Enter your new password.

  6. Click Next.

  1. Log in to the User Portal.
  2. Click Account > Authentication Factors > Edit in the Password area.
  3. Enter your current password.
  4. Enter the new password.
  5. Re-enter the new password to confirm.

  6. Click Save.

    If you are a Mac user on an enrolled machine, your password is updated in not only the directory source, but also the keychain and FileVault.

  1. Click the Mac Cloud Agent icon in the menu bar, then select Change Password.

  2. Complete the password fields, then click Change Password.

    You might have to satisfy additional authentication mechanisms if your administrator has configured them.

  1. Tap the CyberArk Identity mobile app on your device.
  2. Tap Settings > Change Password.
  3. Enter your current and new passwords.
  4. Tap Save.