Download the CyberArk Identity mobile app for Android

This topic describes available functionality in the CyberArk Identity mobile app for Android for users without access to Google services. The CyberArk Identity mobile app is available in the CyberArk Identity Admin Portal Downloads page for download in order to distribute it to users who do not have access to Google services (for example, users located in China). You can distribute the mobile app using a Mobile Application Management tool.

Review supported features without Google services

Category Specific category feature Support without Google services (Yes/No)
Enrollment flows QR code enroll Yes (provided CyberArk Identity app is installed)
  Username/Password Yes
  SMS invite Yes (provided the CyberArk Identity mobile app is installed)
Cloud Command/ Notifications Update/ Re-apply policies Yes (only when the CyberArk Identity mobile app is re-launched)
  Administrative Lock/ Unlock Yes (only when the CyberArk Identity mobile app is re-launched)
  Admin Notification Yes (only when the CyberArk Identity mobile app is re-launched)
  Lock Client App No
  Reset Client App PIN No
  Email Device Log No
WebApps   Yes
Devices tab   Yes
OATH OTP Manual Code entry Yes
  Submission from App Yes
QR Code   Yes
Mobile Authenticator Manual Code entry Yes
  Push notification Yes (user has to refresh notifications)
  Notification when app is open/ launched Yes
  Submission from App Yes
Settings Change Password Yes
  Send Log Files Yes
  Unenroll Yes

Respond to push notifications without Google services

Users can tap the refresh icon to explicitly fetch push notifications (for the Mobile Authenticator authentication challenge) and policy updates sent by CyberArk Identity.

Contact your CyberArk account representative to enable this feature if you have users without access to Google services. If you enable this feature, all users see the refresh icon. Users without access to Google services can use it to fetch notifications. Push notifications continue to work as expected for users with access to Google services.