End-of-Life Policy
This topic describes the end-of-life policy for CyberArk products.
Overview
As part of any technology products’ lifecycle, products will eventually reach their natural end of life, mainly due to adoption of new and better technologies, changes in the marketplace, or outdated code and technology. CyberArk is committed to ensuring a seamless and transparent end of life process to set the appropriate expectations of both our customers and partners.
This policy outlines CyberArk’s development and support guidelines for each product version’s lifecycle. The objective of this policy is to assist our customers in making informed purchase, support and upgrade decisions.
CyberArk regularly releases new product versions with new features and security fixes. We recommend upgrading to the latest version/patch release when it is available in order to benefit from better security and stability, as well as to maintain support for backward compatibility in future upgrades.
This policy applies to all CyberArk’s on-premises products as well as to CyberArk’s locally-installed software agents and connectors that interact with CyberArk’s SaaS products.
CyberArk’s support and maintenance services are provided according to CyberArk’s standard terms and are subject to payment of applicable fees.
Terminology and Terms
Version Numbering
Refers to a specific edition of a Product as indicated by the allotted version number. CyberArk’s versioning methodology is based on M.N.P format (e.g., v.12.5.1):
-
M - Major version number
-
N - Minor version number
-
P - Patch-set number
Release Content
Type of release |
Description |
---|---|
Major |
Usually includes major new features and/or significant software architectural changes. |
Minor |
Usually includes minor functionality modifications, enhancements and minor software architectural changes. |
Patch |
Usually includes bug fixes and minimal software adjustments, if needed. |
Version Support Levels
Type of version support |
Description |
||
---|---|---|---|
Long Term Support (LTS) |
CyberArk designates certain versions (whether they are major or minor releases) as ones that will benefit from a longer development period as indicated in End-of-Life Dates below. The default support period of LTS versions is the same as the development period and it may be extended for a longer period, as indicated in End-of-Life Dates below, subject to payment of additional applicable fees. CyberArk backports newly released high and critical security bug fixes and critical functionality bug fixes through patches to these LTS versions during their development life.
|
||
Standard Term Support (STS) |
Versions that are not designated as LTS are considered Standard Term Support versions and have end-of-life dates as indicated in End-of-Life Dates, below. CyberArk backports newly released critical security bug fixes through patches to STS versions during their development life.
|
End-of-Life Definitions
Definition |
Description |
---|---|
End-of-Development Date |
Refers to the final date on which CyberArk ceases to provide code fixes and to support direct upgrades between versions as indicated in End-of-Life Dates, below. Support tickets submitted prior to the end of development date will not be affected. Code fixes provided during the development period varies between LTS and STS versions as indicated above. Following the end of the development date of each LTS/STS version, CyberArk will not provide any code fixes, and it is therefore recommended to upgrade to the latest version available. Note that in some cases, resolving an issue in a certain version may require upgrading to a newer version. CyberArk will make commercially reasonable efforts to work with customers that require porting fixes back to older versions. However, architectural changes between versions may be too significant or may include significant changes to third party software dependencies, which makes delivering a patch to an older version impractical. In addition, architectural changes between versions may require upgrading through an intermediate version and a direct upgrade will not be available. |
End-of-Support Date |
Refers to the final date on which CyberArk ceases to provide helpdesk technical support for a product version. |
End-of-Life Dates
The actual end date is the last day of the listed month.
All patches have the same end-of-life dates as their origin-version. For example, v12.2.1 and v12.2.2 both have the same end-of-life dates as v12.2.
CyberArk PAM Self-Hosted (Vault, PVWA, CPM, PSM, PSM for SSH, PTA)
The following table lists the supported versions of CyberArk Core PAS, their sunset timelines.
For information about the last supported version that you can upgrade to, see Upgrade version compatibility.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.0 |
Dec-2022 |
Dec-2023 |
Dec-2025 |
12.6 (LTS) |
Jun-2022 |
Jun-2025 |
Default: Jun-2025 |
12.2 (LTS) |
July-2021 |
July-2024 |
Default: July-2024 |
12.0 |
Dec-2020 |
Dec-2022 |
Dec-2023 |
11.7 |
Oct-2020 |
Oct-2022 |
Oct-2023 |
11.6 |
Aug-2020 |
Aug-2022 |
Aug-2023 |
11.5 (LTS) |
Jun-2020 |
Sep-2023 |
Default: Sep-2023 |
10.10 (LTS) |
Jun-2019 |
Jun-2022 |
Default: Jun-2022 |
10.5 (LTS) |
Aug-2018 |
Aug-2021 |
Default: Aug-2021 |
1 - Extended End of Support date is subject to payment of additional applicable fees.
The following table lists the versions of CyberArk Core PAS that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.4 |
Apr-2020 |
Apr-2022 |
Apr-2023 |
11.3 |
Mar-2020 |
Mar-2022 |
Mar-2023 |
12.1 |
Feb-2021 |
Feb-2022 |
Feb-2023 |
11.2 |
Dec-2019 |
Dec-2021 |
Dec-2022 |
11.1 |
Sep-2019 |
Sep-2021 |
Sep-2022 |
10.9 |
Apr-2019 |
Apr-2021 |
Apr-2022 |
10.8 |
Feb-2019 |
Feb-2021 |
Feb-2022 |
10.7 |
Jan-2019 |
Jan-2021 |
Jan-2022 |
10.6 |
Nov-2018 |
Nov-2020 |
Nov-2021 |
10.4 |
Jun-2018 |
Jun-2020 |
Jun-2021 |
10.3 |
Apr-2018 |
Apr-2020 |
Apr-2021 |
10.2 |
Feb-2018 |
Feb-2020 |
Feb-2021 |
10.1 |
Dec-2017 |
Dec-2019 |
Dec-2020 |
9.10 |
Oct-2017 |
Dec-2020 |
Mar-2022 |
9.9.5 |
Jun-2017 |
Jun-2019 |
Jun-2020 |
9.9 |
Mar-2017 |
Mar-2019 |
Mar-2020 |
9.8 |
Dec-2016 |
Dec-2018 |
Dec-2019 |
9.7 |
Jun-2016 |
Jun-2018 |
Jun-2019 |
9.6 |
Feb-2016 |
Feb-2018 |
Feb-2019 |
9.5 |
Oct-2015 |
Oct-2017 |
Oct-2018 |
9.3 |
July-2015 |
July-2017 |
July-2018 |
9.2 |
Apr-2015 |
Apr-2017 |
Apr-2018 |
9.1 |
Jan-2015 |
Jan-2017 |
Jan-2018 |
9.0 |
Nov-2014 |
Nov-2016 |
Nov-2017 |
8.6 |
Jul-2014 |
Jul-2016 |
Jul-2017 |
8.5 |
Apr-2014 |
Apr-2016 |
Apr-2017 |
8.2 |
Feb-2014 |
Feb-2016 |
Feb-2017 |
8.1 |
Nov-2013 |
Nov-2015 |
Nov-2016 |
8.0 |
Aug-2013 |
Aug-2015 |
Aug-2016 |
7.2 |
May-2013 |
May-2015 |
May-2016 |
The following table lists the versions of Privileged Threat Analytics (PTA) early releases that are no longer supported or available for download. After version 3.95, PTA was incorporated into CyberArk Core PAS.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
3.95 |
Feb-2018 |
Feb-2020 |
Feb-2021 |
3.9 |
Dec-2017 |
Dec-2019 |
Dec-2020 |
3.8 |
Oct-2017 |
Oct-2019 |
Oct-2020 |
3.7 |
Sep-2017 |
Sep-2019 |
Sep-2020 |
3.6 |
Aug-2017 |
Aug-2019 |
Aug-2020 |
3.5 |
Mar-2017 |
Mar-2019 |
Mar-2020 |
3.4 |
Jan-2017 |
Jan-2019 |
Jan-2020 |
3.3 |
Dec-2016 |
Dec-2018 |
Dec-2019 |
3.2 |
Aug-2016 |
Aug-2018 |
Aug-2019 |
3.1 |
May-2016 |
May-2018 |
May-2019 |
3.0 |
Feb-2016 |
Feb-2018 |
Feb-2019 |
2.6 |
May-2015 |
May-2017 |
May-2018 |
2.5 |
Nov-2014 |
Nov-2016 |
Nov-2017 |
2.0 |
Aug-2014 |
Aug-2016 |
Aug-2017 |
1.5 |
Jan-2014 |
Jan-2016 |
Jan-2017 |
PrivateArk Client
The following table lists the supported versions of the PrivateArk Client.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
9.10 |
Oct-2021 |
Jun-2025 |
Default: Jun-2025 Extended: Jun-20271 |
1 - Extended End of Support date is subject to payment of additional applicable fees.
CyberArk Privilege Cloud
Connector
The following table lists the supported versions of CyberArk Privilege Cloud Connector and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.1 |
Mar-2023 |
Release of next version |
Mar-2024 |
13.0 |
Dec-2022 |
Mar-2023 |
Dec-2023 |
12.7 |
Oct-2022 |
Dec-2022 |
Oct-2023 |
12.6 |
Jul-2022 |
Oct-2022 |
Jul-2023 |
The following table lists the versions of CyberArk Privilege Cloud Connector that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
12.5 |
Apr-2022 |
Jul-2022 |
Apr-2023 |
12.1 |
Jun-2021 |
Jun-2022 |
Feb-2023 |
11.7 |
Nov-2020 |
Nov-2020 |
Jan-2022 |
11.5 |
Aug-2020 |
Aug-2020 |
Nov-2021 |
11.3 |
Mar-2020 |
Mar-2020 |
Sep-2021 |
Secure Tunnel
The following table lists the supported versions of CyberArk Privilege Cloud Secure Tunnel and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
3.0 |
Jul-2022 |
Release of next version |
Apr-2024 |
2.0 |
Sep-2020 |
Jul-2022 |
Dec-2023 |
1.0 |
Jul-2019 |
Sep-2020 |
Dec-2023 |
PSM for SSH
The following table lists the supported versions of PSM for SSH on CyberArk Privilege Cloud and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.1 |
Mar-2023 |
Release of next version |
Mar-2024 |
13.0 |
Dec-2022 |
Mar-2023 |
Dec-2023 |
12.6 |
Jul-2022 |
Dec-2022 |
Oct-2023 |
12.5 |
Mar-2022 |
Jun-2022 |
Apr-2023 |
12.2 |
Aug-2021 |
Aug-2024 |
Aug-2024 |
12.0 |
Dec-2020 |
Dec-2022 |
Dec-2023 |
11.7 |
Oct-2020 |
Oct-2022 |
Oct-2023 |
11.6 |
Aug-2020 |
Aug-2022 |
Aug-2023 |
11.5 |
Jun-2020 |
Jun-2023 |
Jun-2023 |
The following table lists the versions of PSM for SSH on CyberArk Privilege Cloud that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
12.1 |
Feb-2021 |
Feb-2022 |
Feb-2023 |
Remote Access
The following table lists the sunset timelines of CyberArk Remote Access offerings.
Product |
Details |
---|---|
Remote Access Connector |
The end of support date of each version of Remote Access connector is the later of 4 months from release date or 60 days following CyberArk’s end of support announcement. CyberArk provides code fixes only by way of releasing new versions of Remote Access connectors. |
CyberArk Mobile Application |
The end of support date of each version of the CyberArk Mobile Application is the later of 1 month from the release date or 14 days following CyberArk’s end of support announcement. CyberArk provides code fixes only by way of releasing new versions of the CyberArk Mobile Application. |
On Demand Privilege Manager
The following table lists the supported versions of CyberArk On Demand Privilege Manager and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
12.6 (LTS) |
Mar-2023 |
Jun-2025 |
Jun-2025 |
12.1 |
Jun-2021 |
Jun-2023 |
Jun-2024 |
12.0 |
Dec-2020 |
Dec-2022 |
Dec-2023 |
11.7 |
Oct-2020 |
Oct-2022 |
Oct-2023 |
11.5 (LTS) |
Jun-2020 |
Jun-2023 |
Jun-2024 |
The following table lists the versions of the On Demand Privilege Manager that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.4 |
Apr-2020 |
Apr-2022 |
Apr-2023 |
11.2 |
Dec-2019 |
Dec-2021 |
Dec-2022 |
11.1 |
Sep-2019 |
Sep-2021 |
Sep-2022 |
10.10 |
Jun-2019 |
Jun-2021 |
Jun-2022 |
10.8 |
Feb-2019 |
Feb-2021 |
Feb-2022 |
10.7 |
Jan-2019 |
Jan-2021 |
Jan-2022 |
10.4 |
Jun-2018 |
Jun-2020 |
Jun-2021 |
10.3 |
Apr-2018 |
Apr-2020 |
Apr-2021 |
10.2 |
Feb-2018 |
Feb-2020 |
Feb-2021 |
10.1 |
Dec-2017 |
Dec-2019 |
Dec-2020 |
9.9.5 |
Jun-2017 |
Jun-2019 |
Jun-2020 |
9.9 |
Mar-2017 |
Mar-2019 |
Mar-2020 |
9.8 |
Dec-2016 |
Dec-2018 |
Dec-2019 |
9.7 |
Jun-2016 |
Jun-2018 |
Jun-2019 |
9.6 |
Feb-2016 |
Feb-2018 |
Feb-2019 |
9.5 |
Oct-2015 |
Oct-2017 |
Oct-2018 |
8.6 |
Jul-2014 |
Jul-2016 |
Jul-2017 |
8.5 |
Apr-2014 |
Apr-2016 |
Apr-2017 |
7.2 |
May-2013 |
May-2015 |
May-2016 |
6.0 |
May-2010 |
May-2012 |
May-2013 |
CyberArk Secrets Manager
Credentials Provider and Central Credentials Provider
The following table lists the supported versions of CyberArk Credentials Provider and CyberArk Central Credentials Provider and their sunset timelines.
This doesn't include Application Server Credential Provider (ASCP).
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.0 |
Feb-2023 |
Feb-2024 |
Feb-2026 |
12.6 (LTS) |
Jun-2022 |
Jun-2025 |
Default: Jun-2025 |
12.4 |
Jan-2022 |
Jan-2024 |
Jan-2025 |
12.1 |
June-2021 |
June-2023 |
June-2024 |
12.0 |
Dec-2020 |
Dec-2022 |
Dec-2023 |
10.10 (LTS) |
Jun-2019 |
Oct-2022 |
Default: Oct-2022 |
3 - Extended End of Support date is subject to payment of additional applicable fees.
The following table lists the versions of the Credentials Provider and Central Credentials Provider that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.4 |
Apr-2020 |
Apr-2022 |
Apr-2023 |
11.3 |
Mar-2020 |
Mar-2022 |
Mar-2023 |
11.2 |
Jan-2020 |
Jan-2022 |
Jan-2023 |
10.5 |
Aug-2018 |
Aug-2020 |
Aug-2021 |
9.10 |
Oct-2017 |
Oct-2019 |
Oct-2020 |
Conjur Secrets Manager Enterprise
The following table lists the supported versions of Conjur Secrets Manager Enterprise and their sunset timelines.
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In order to allow a transition period, all Conjur Secrets Manager Enterprise versions were supported until September 1st, 2022.
-
Conjur Secrets Manager Enterprise only supports direct upgrades from one version to the next version. For example, you can perform a direct upgrade from version 12.0 to version 12.1, but not to 12.2 or later.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.0 |
May-2023 |
Nov-2023 |
May-2025 |
12.9 |
Feb-2023 |
Aug-2023 |
Feb-2025 |
12.7 |
Sep-2022 |
Mar-2024 |
Sep-2024 |
12.6 |
Jun-2022 |
Dec-2023 |
Jun-2024 |
12.5 |
Mar-2022 |
Sep-2023 |
Mar-2024 |
12.4 |
Dec-2021 |
Jun-2022 |
Dec-2023 |
12.3 |
Sep-2021 |
Mar-2022 |
Sep-2023 |
12.2 |
Jul-2021 |
Jan-2022 |
Jul-2023 |
The following table lists the versions of Conjur Secrets Manager Enterprise that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
12.1 |
Feb-2021 |
Aug-2021 |
Feb-2023 |
12.0 |
Dec-2020 |
Jun-2021 |
Dec-2022 |
11.7 |
Oct-2020 |
Apr-2021 |
Oct-2022 |
11.6 |
Aug-2020 |
Feb-2021 |
Aug-2022 |
11.5 |
Jun-2020 |
Dec-2020 |
Jun-2022 |
11.4 |
Apr-2020 |
Oct-2020 |
Apr-2022 |
11.3 |
Mar-2020 |
Sep-2020 |
Mar-2022 |
11.2 |
Dec-2019 |
Jun-2020 |
Dec-2021 |
11.1 |
Sep-2019 |
Mar-2020 |
Sep-2021 |
Vault Synchronizer
The following table lists the supported versions of the Vault Synchronizer and their sunset timelines.
In order to allow a transition period, all Vault Synchronizer versions were supported until September 1st, 2022.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
13.0 |
May-2023 |
Nov-2023 |
May-2025 |
12.9 |
Feb-2023 |
Feb-2024 |
Feb-2026 |
12.7 |
Sep-2022 |
Sep-2023 |
Sep-2025 |
12.6 |
Jun-2022 |
Jun-2023 |
Jun-2025 |
12.5 |
Mar-2022 |
Mar-2023 |
Mar-2025 |
12.3.1 |
Nov-2021 |
Nov-2022 |
Nov-2024 |
12.3 |
Sep-2021 |
Sep-2022 |
Sep-2024 |
12.1 |
Feb-2021 |
Feb-2022 |
Feb-2024 |
12.0 |
Dec-2020 |
Dec-2021 |
Dec-2023 |
The following table lists the versions of the Vault Synchronizer that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.2 |
Dec-2019 |
Dec-2020 |
Dec-2022 |
10.10 |
Jun-2019 |
Jun-2020 |
Jun-2022 |
10.8 |
Feb-2019 |
Feb-2020 |
Feb-2022 |
10.6 |
Nov-2018 |
Nov-2019 |
Nov-2021 |
10.5 |
Aug-2018 |
Aug-2019 |
Aug-2021 |
Endpoint Privilege Manager
Endpoint Privilege Manager Agent (SaaS)
The following table lists the supported versions of CyberArk Endpoint Privilege Manager (SaaS) and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
23.4 |
Apr-2023 |
Release of next version |
Apr-2024 |
23.3 |
Mar-2023 |
Apr-2023 |
Mar-2024 |
23.2 |
Feb-2023 |
Mar-2023 |
Feb-2024 |
22.12 4 |
Dec-2022 |
Dec-2023 |
Dec-2023 |
22.10 |
Oct-2022 |
Oct-2023 |
Oct-2023 |
22.9 |
Sep-2022 |
Sep-2023 |
Sep-2023 |
22.8 |
Aug-2022 |
Aug-2023 |
Aug-2023 |
22.7 |
Jul-2022 |
Jul-2023 |
Jul-2023 |
22.6 |
Jun-2022 |
Jun-2023 |
Jun-2023 |
22.5 |
May-2022 |
May-2023 |
May-2023 |
4 - This is the last version of the EPM agent that is eligible for limited helpdesk technical support for outdated Windows Operating System versions. For more details, see Support on outdated Windows versions.
The following table lists the versions of EPM that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
22.4 |
Apr-2022 |
Apr-2023 |
Apr-2023 |
22.2 |
Feb-2022 |
Feb-2023 |
Feb-2023 |
21.12 |
Dec-2021 |
Dec-2022 |
Dec-2022 |
21.10 |
Oct-2021 |
Oct-2022 |
Oct-2022 |
11.3 |
Mar-2020 |
Mar-2021 |
Dec-2022 (limited) |
21.8 |
Aug-2021 |
Aug-2022 |
Aug-2022 |
21.6 |
Jun-2021 |
Jun-2022 |
Jul-2022 |
21.4 |
Apr-2021 |
Apr-2022 |
Apr-2022 |
21.2 |
Feb-2021 |
Feb-2022 |
Feb-2022 |
11.9 |
Jan-2021 |
Jan-2022 |
Jan-2022 |
11.8 |
Nov-2020 |
Nov-2021 |
Nov-2021 |
11.7 |
Aug-2020 |
Aug-2021 |
Aug-2021 |
11.6 |
Jul-2020 |
Jul-2021 |
Jul-2021 |
11.5 |
Jun-2020 |
Jun-2021 |
Jun-2021 |
11.4 |
Apr-2020 |
Apr-2021 |
Apr-2021 |
11.2 |
Jan-2020 |
Jan-2021 |
Jan-2021 |
Endpoint Privilege Manager On-Premises (sunset)
On January 6, 2021 CyberArk announced the beginning of a Sunset process for EPM on-premises solution. For more details, see the announcement.
As of December 31, 2023, CyberArk will not support EPM on-premises and will not renew any EPM on-premises subscriptions beyond this sunset date.
For additional information, please see our EPM On-Premises Sunset FAQ or contact your CyberArk Account Executive.
The following table lists the supported versions of CyberArk Endpoint Privilege Manager On-Premises and their sunset timelines.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.5.6 |
Feb-2023 |
Dec-2022 |
Dec-2023 (final sunset date) |
11.5.5 |
Nov-2022 |
Dec-2022 |
Dec-2023 (final sunset date) |
11.5.4 |
Dec-2021 |
Dec-2022 |
Dec-2023 (final sunset date) |
11.5.3 |
Jun-2021 |
Dec-2022 |
Dec-2023 (final sunset date) |
11.5.2 |
Mar-2021 |
Dec-2022 |
Dec-2023 (final sunset date) |
11.5.1 |
Nov-2020 |
Nov-2022 |
Nov-2023 |
11.5 |
Jun-2020 |
Jun-2022 |
Jun-2023 |
The following table lists the versions of the Endpoint Privilege Manager On-Premises that are no longer supported.
Version |
Release Date |
End of Development Date |
End of Support Date |
---|---|---|---|
11.4 |
Apr-2020 |
Apr-2022 |
Apr-2023 |
11.3 5 |
Mar-2020 |
Mar-2022 |
Mar-2023 |
11.2 |
Dec-2019 |
Dec-2021 |
Dec-2022 |
11.1 |
Sep-2019 |
Sep-2021 |
Sep-2022 |
11.0 |
Aug-2019 |
Aug-2021 |
Aug-2022 |
10.10 |
Jun-2019 |
Jun-2021 |
Jun-2022 |
10.9 |
Apr-2019 |
Apr-2021 |
Apr-2022 |
10.8 |
Feb-2019 |
Feb-2021 |
Feb-2022 |
10.7 |
Jan-2019 |
Jan-2021 |
Jan-2022 |
10.6 |
Nov-2018 |
Nov-2020 |
Nov-2021 |
10.5 |
Aug-2018 |
Aug-2020 |
Aug-2021 |
10.4 |
Jun-2018 |
Jun-2020 |
Jun-2021 |
10.2 |
Mar-2018 |
Mar-2020 |
Mar-2021 |
5 - This is the last version of the EPM agent that supports outdated Windows Operating System versions. For more details, see Support on outdated Windows versions.
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