Connect from the Privilege Cloud Portal

Connect to remote target devices using Privilege Cloud from the Privilege Cloud Portal.

The following procedure describes how to connect using the Privilege Cloud Portal from within your organizational network. For details on connecting remotely, see Connect remotely to target machines

To connect using the Privilege Cloud Portal:

1. On the Accounts View, locate the account you want to connect to, and then click Connect.

   If the account is configured for dual-control, click Request Connection, and follow the instructions in Request a connection (dual control).

2. If the Connect dialog box appears (this depends on the specific configuration of your Privilege Cloud service), enter the required information, and then click Connect.

3. An RDP file is downloaded to your computer. Establish connection using the RDP file.

   When the sessions begins, the RDP file becomes invalid.

   You can delete these files manually from the downloads folder.

Connect remotely to target machines

This feature must be enabled by your Privilege Cloud administrator in order to work. Only English keyboard layout is supported (QWERTY). This topic is relevant for employees who require access to the organization's internal assets from remote. Vendors can connect remotely, as described in .Connect from remote using Remote Access.

Privilege Cloud enables you to connect to a target machine remotely, meaning from outside your organization's network. For example, if you are working from home and you do not have a VPN connection. Remote connection allows you to perform various actions on the machine, including file transfer.

Connecting remotely is similar to connecting from within the organization, with the exception of the method. Instead of establishing the connection using RDP, it is done using HTML5.

To connect remotely using the Privilege Cloud Portal:

1. On the Accounts View, locate the account you want to connect to, and then click Connect.

   If the account is configured for dual-control, click Request Connection, and follow the instructions in Request a connection (dual control).

2. On the Connect dialog box, click the Remote Connection toggle, enter any other required information, and then click Connect.

   A new browser tab opens with your remote session.

   If you are prompted by a popup blocker, set it to allow connections.

Request a connection (dual control)

You may be required to request a connection to specific accounts. When you request a connection, an authorized Safe owner receives your request and can either confirm or deny it.

You can review your requests from the Accounts > Request List. For details, see Review your connection requests.

To request a connection:

On the Request Connection page, enter the following information, and then click OK:

Field	Description
Reason	Enter a reason for accessing this account.
Request Timeframe	Specify the date range if you require access during a period of time.
Multiple access is required	Select if you need to access the Safe or file/account several times.
Additional information	The information in this section depends on the account type. For details, see Account properties.