BMC Remedy Ticketing System

This section describes how to integrate BMC Remedy Incident Management and Change Management version 9.1.

System URL and connection details

Specify the System URL and Connection details.




Specify the URL of the Ticketing System’s web services.

If your organization uses a non-default port, you can append it to the URL. For example: https://<ticketing system Rest API address>:8443

Validation methods

The BMC Remedy ticketing system module supports the following validation methods:

Failsafe bypass

You can configure a list of failsafe words in the BMC Remedy ticketing module. This ensures that an end user can bypass the ticket id requirement and complete a task on the target system if necessary.

Error messages