PSM Service
PSMSR001E Privileged Session Manager internal error
Recommended Action:
Contact CyberArk support.
PSMSR002E Upload service execution failed. Reason: <reason> (Codes: <code>, <code>)
Recommended Action:
Recording files could not be uploaded to the Vault. Refer to the code in the message for more information. Contact CyberArk support.
PSMSR003I PSM listener received a session change message (Code <code>) for session id <id>
Recommended Action:
This is an informative message. No action is required.
PSMSR004E Failed to extract session data from session message. Session data is null.
Recommended Action:
Session data could not be extracted from the session message. Contact CyberArk support.
PSMSR005I PSM listener ignored terminal services session <id> which was performed with user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR006I PSM listener allocated a job for new PSM detected session. Session Id: <id>
Recommended Action:
This is an informative message. No action is required.
PSMSR007E PSM listener failed when processing message. <details>
Recommended Action:
The PSM listener failed while processing a message. Refer to the code in the message for more information. Contact CyberArk support.
PSMSR008I <Session Unique Identifier> Starting PSM uploader job
This is an informative message. No action is required.
PSMSR009I Privileged Session Manager exception occurred. <details> (Codes: <code>, <code>)
Recommended Action:
This is an informative message. No action is required.
PSMSR010I <Session Unique Identifier> Ending PSM uploader
Recommended Action:
This is an informative message. No action is required.
PSMSR011I <Session Unique Identifier> Session wrapper start [session id <id>]
Recommended Action:
This is an informative message. No action is required.
PSMSR012I <Session Unique Identifier> Session wrapper end [session id <id>]
Recommended Action:
This is an informative message. No action is required.
PSMSR013I <Session Unique Identifier> Virtual channel was created
Recommended Action:
This is an informative message. No action is required.
PSMSR014I <Session Unique Identifier> Server 'ready' message created successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR015I <Session Unique Identifier> Virtual channel sent 'ready' message successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR016I <Session Unique Identifier> Virtual channel read session token message successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR017I <Session Unique Identifier> Session token message created successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR018I <Session Unique Identifier> Partial impersonation - CreateChildSession succeeded
Recommended Action:
This is an informative message. No action is required.
PSMSR019I <Session Unique Identifier> Partial impersonation - PartialImpersonate succeeded
Recommended Action:
This is an informative message. No action is required.
PSMSR020I <Session Unique Identifier> Received password properties successfully (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR021I <Session Unique Identifier> Received password content successfully (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR022I <Session Unique Identifier> Failed to logoff impersonated session. Error: <error>
Recommended Action:
This is an informative message. No action is required.
PSMSR023I <Session Unique Identifier> Verified the existence of recording storage Safe successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR024I <Session Unique Identifier> Session data file created successfully (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR025I <Session Unique Identifier> Adding metadata '<metadata>' with value '<value>' to the session data file (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR026I Privileged Session Manager initialization process ended successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR027I <Session Unique Identifier> PSMSessionKeeper was executed successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR028I <Session Unique Identifier> PSMRecorder was executed successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR029I <Session Unique Identifier> Received 'ready' message from PSMRecorder pipe (recording resolution <details>)
Recommended Action:
This is an informative message. No action is required.
PSMSR030I <Session Unique Identifier> Client <client> was invoked successfully in the terminal server session
Recommended Action:
This is an informative message. No action is required.
PSMSR031I <Session Unique Identifier> Waiting for the components to finish
Recommended Action:
This is an informative message. No action is required.
PSMSR032I Main parameters file <filename> was loaded successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR033I <Session Unique Identifier> Recorder was stopped. Stopping connection client.
Recommended Action:
This is an informative message. No action is required.
PSMSR034I <Session Unique Identifier> Connection client was stopped
Recommended Action:
This is an informative message. No action is required.
PSMSR035I Privileged Session Manager version [version] is up
Recommended Action:
This is an informative message. No action is required.
PSMSR036I Privileged Session Manager has been normally terminated
Recommended Action:
This is an informative message. No action is required.
PSMSR037E Privileged Session Manager has been terminated. (Diagnostic information: <details>, <code>)
Recommended Action:
This is a generic PSM error message. See diagnostic information for details.
PSMSR038E Vault file <file> of Privileged Session Manager is missing
Recommended Action:
Create Vault definition file in the location specified in your basic parameters file
PSMSR039E Credential file <name> of Privileged Session Manager is missing
Recommended Action:
Create user credential file for the App Server user in the location specified in your basic parameters file
PSMSR040E Folder <name> does not exist and could not be created
Recommended Action:
Make sure the folder that is specified in your basic parameters file exists. To make the service create the folder, make sure the path you specify in the basic parameters file is valid and the user running the App Server service has appropriate permissions for creating this folder.
PSMSR041I <Session Unique Identifier> Timeout waiting for components. Stopping all components
Recommended Action:
This is an informative message. No action is required.
PSMSR042E Failed to create log file. Error: < <details>>
Recommended Action:
Verify folder permissions and free disk space. Then Contact CyberArk support.
PSMSR043E Failed to initiate CASOS infrastructure. Error: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR044I <Session Unique Identifier> Error waiting for components. Code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR045I <Session Unique Identifier> Sending Stop command to the recorder component
Recommended Action:
This is an informative message. No action is required.
PSMSR046I Failed to delete the recording file <file> from disk. Code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR047I <Session Unique Identifier> Failed to add metadata <metadata> with value <value> to the metadata map since it is already exists
Recommended Action:
This is an informative message. No action is required.
PSMSR048E <Session Unique Identifier> Failed to prepare metadata <metadata>. Error: <error>
Recommended Action:
An internal error occurred. The session failed to list Safe contents. Make sure safe permissions are valid, or Contact CyberArk support.
PSMSR049I <Session Unique Identifier> Preparing metadata <metadata>
Recommended Action:
This is an informative message. No action is required.
PSMSR050I <Session Unique Identifier> Metadata parameter <parameter> will be set according to its value in <properties> properties
Recommended Action:
This is an informative message. No action is required.
PSMSR051I <Session Unique Identifier> Metadata parameter <parameter> was not defined and will not be set
Recommended Action:
This is an informative message. No action is required.
PSMSR052E Failed to initialize <name> thread pool
An internal error occurred. Contact CyberArk support.
PSMSR053E Failed to delete Privileged Session Manager session. Error: <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR054E Failed to load Vault (Error: <error)
Recommended Action:
Failed to load Vault parameters from the vault.ini file. Make sure your vault.ini file is valid, or Contact CyberArk support.
PSMSR055I Starting Privileged Session Manager initialization process
Recommended Action:
This is an informative message. No action is required.
PSMSR057E Failed to add job <name>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR058E Failed to stop <name> thread pool. Error <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR059E Failed to wait for <job> jobs to exit. Error <error>
Recommended Action:
An internal error occurred and a job didn't finish successfully in a timely manner. Contact CyberArk support.
PSMSR060I <Session Unique Identifier> Waiting for the <process name> process to shut down
Recommended Action:
This is an informative message. No action is required.
PSMSR062E Failed to initialize exception handling infrastructure
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR063I <Session Unique Identifier> Terminating connection client component
Recommended Action:
This is an informative message. No action is required.
PSMSR064E <Session Unique Identifier> Failed to terminate connection client component. Code <code>
Recommended Action:
An internal error occurred. Failed to terminate the connection client component process. Contact CyberArk support.
PSMSR065I <Session Unique Identifier> Component execution - Executing command <command> with arguments <arguments>
Recommended Action:
This is an informative message. No action is required.
PSMSR066I <Session Unique Identifier> Component execution - Duplicating process token
Recommended Action:
This is an informative message. No action is required.
PSMSR067I <Session Unique Identifier> Component execution - Update process token with session Id
Recommended Action:
This is an informative message. No action is required.
PSMSR068I <Session Unique Identifier> Component execution - Creating process <process>
Recommended Action:
This is an informative message. No action is required.
PSMSR069I <Session Unique Identifier> Component execution - Assigning the newly created process to the parent job
Recommended Action:
This is an informative message. No action is required.
PSMSR070I <Session Unique Identifier> Adding uploader job for the recordings
Recommended Action:
This is an informative message. No action is required.
PSMSR071W <Session Unique Identifier> Failed to stop recorder. Error: <error>
Recommended Action:
This is an informative message. No action is required.
PSMSR072E <Session Unique Identifier> A failure occurred while attempting to create an uploader job. Recording is not being uploaded.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR073E PSM listener failed to add a new job for session Id <id>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR074E PSM listener failed to handle message. Error: <error>
Recommended Action:
A generic internal error occurred. Refer to the error specified in the message for more information.
PSMSR075I Signal SIGTERM was sent
Recommended Action:
This is an informative message. No action is required.
PSMSR076I Signal SIGTINT was sent
Recommended Action:
This is an informative message. No action is required.
PSMSR077I Initializing PSM server thread pool (threads num is <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR078I Initializing PSM Terminal Services sessions thread pool (threads num is <number)
Recommended Action:
This is an informative message. No action is required.
PSMSR079I Initializing PSM uploaders thread pool (threads num is <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR080I OnException was called
Recommended Action:
This is an informative message. No action is required.
PSMSR081I Loading basic parameters file
Recommended Action:
This is an informative message. No action is required.
PSMSR082I Validating basic parameters file
Recommended Action:
This is an informative message. No action is required.
PSMSR083I Initializing CASOS components
Recommended Action:
This is an informative message. No action is required.
PSMSR084I Loading PSM Server Vault
Recommended Action:
This is an informative message. No action is required.
PSMSR085I Login to the Vault with application user
Recommended Action:
This is an informative message. No action is required.
PSMSR086I Login to the Vault with gateway user
Recommended Action:
This is an informative message. No action is required.
PSMSR087I Creating configuration refresh job
Recommended Action:
This is an informative message. No action is required.
PSMSR088I Creating periodic work job
Recommended Action:
This is an informative message. No action is required.
PSMSR100E Failed to get new Privileged Session Manager session. Error <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR101E <Session Unique Identifier> Virtual Channel write operation failed. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR104E <Session Unique Identifier> Failed to retrieve password content. Safe: <Safe>, Folder: <folder>, Object: <object>. Error: <error>
Recommended Action:
An internal error occurred. The system is unable to retrieve the specified password object from the Vault. Contact CyberArk support.
PSMSR108E Job refresh interval should be greater or equal to zero
Recommended Action:
An invalid value was specified for the configuration refresh interval. Set the value of the configuration refresh interval to a positive number.
PSMSR121E Failed to parse command (<command>)
Recommended Action:
An invalid command line was specified for PSM. Correct the command statement and re-run the server.
PSMSR122E Failed to get the logged-on username from session <id>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR123E Failed to get the session state from session <session>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR124E Failed to get new Privileged Session Manager gateway session. Error: <error>
Recommended Action:
Cannot create a Vault session for the PSM gateway user. Do the following:
PSMSR125E Failed to delete Privileged Session Manager gateway session. Error <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR126E <Session Unique Identifier> Failure occurred while handling session. <details> (Codes: <code>, <code>)
Recommended Action:
A generic error occurred – failed to execute PSM session. Refer to the details and the codes in the message for more details. Contact CyberArk support.
PSMSR127I <Session Unique Identifier> Failed to close original authorization token
Recommended Action:
Contact CyberArk support.
PSMSR128I <Session Unique Identifier> Failed to close duplicated authorization token
Recommended Action:
Contact CyberArk support.
PSMSR129E <Session Unique Identifier> Failed to retrieve password object properties. Safe: <Safe>, Folder: <folder>, Object: <object>. Error: <error>
Recommended Action:
The system could not retrieve details of the specified password object. Contact CyberArk support.
PSMSR130E <Session Unique Identifier> Failed to retrieve authentication token. Code: <code>
Recommended Action:
Internal error - failed to retrieve authentication token. Contact CyberArk support.
PSMSR131E <Session Unique Identifier> Failed to duplicate authentication token. Code: <code>
Recommended Action:
Internal error - failed to duplicate authentication token. Contact CyberArk support.
PSMSR132E <Session Unique Identifier> Failed to set authentication token information. Code: <code>
Recommended Action:
Internal error - failed to set authentication token information. Contact CyberArk support.
PSMSR133E <Session Unique Identifier> Failed to create process <process>. Code: <code>
Recommended Action:
Internal error - failed to start specified process. Contact CyberArk support.
PSMSR134E Failed to get current folder. Code: <code>
Recommended Action:
Internal error - failed to get process executable name and folder. Contact CyberArk support.
PSMSR135E <Session Unique Identifier> Problem opening virtual channel. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR136E <Session Unique Identifier> Virtual channel is being used without being properly initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR137E <Session Unique Identifier> Problem converting data from widechar to multibyte. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR138E <Session Unique Identifier> Problem converting data from multibyte to widechar. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR139E <Session Unique Identifier> Virtual Channel read operation failed. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR140E <Session Unique Identifier> Virtual Channel write was called without data to write
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR141E <Session Unique Identifier> Problem processing <name> xml message, Reason: <reason>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR142E <Session Unique Identifier> The recorder component failed to load (message received: <message>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR143E <Session Unique Identifier> Problem processing SessionTokenMessage xml message. Unable to decode base64 token.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR144E <Session Unique Identifier> Failed to create child session for user <user>. Error: <error>
Recommended Action:
An internal error occurred – failed to create Vault session for user. Contact CyberArk support.
PSMSR145E <Session Unique Identifier> Failed to impersonate as user <user>. Error: <error>
Recommended Action:
An internal error occurred – failed to impersonate target Vault user. Contact CyberArk support.
PSMSR146E <Session Unique Identifier> Failed to create a session data file <filename> in the Vault. Error: <error>
Recommended Action:
Failed to create a file in the Recordings Safe. Make sure that the Safe permissions are valid, or Contact CyberArk support.
PSMSR147E <Session Unique Identifier> Failed to add property <property> to session data file <filename>. Error: <error>
Recommended Action:
Failed to add a file category to a file in Vault. Make sure the Safe/file permissions are valid, or Contact CyberArk support.
PSMSR148E <Session Unique Identifier> Failed to upload recording file <file>. Error: <error>
Recommended Action:
Failed to store the file in the Vault. Make sure the Safe/file permissions are valid and there is enough free disk space, or Contact CyberArk support.
PSMSR149E Failed to load ntdll dynamic library. Code: <code>
Recommended Action:
Failed to load ntdll.dll file. Make sure the file exists and is accessible, or Contact CyberArk support.
PSMSR150E Failed to execute NTDLL OS function <function>. Code: <code>
Recommended Action:
Failed to execute OS API from ntdll.dll. Make sure the file is valid, or Contact CyberArk support.
PSMSR151E No job object was found for session <id> process <id>
Recommended Action:
An internal error occurred. Could not find the job that contains the target process id. Contact CyberArk support.
PSMSR152E Failed to convert wide character string to multi byte string. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR153E Failed to execute Job objects function <function>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR155E Failed to execute SDK function <function>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR156E No Process was found for image <name>, session <id>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR157E <Session Unique Identifier> Failed to assign process to TS job. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR158E Failed to write audit log record. Reason: Session was not initialized
Recommended Action:
Make sure that the Vault is running.
PSMSR159W Audit log record on Object [<object>] in Safe [<safe>] has been reduced from [<number>] to its maximum length [<number>] (Message data: [<details>])
Recommended Action:
The maximum length of the audit log record is 3999 characters (trace message). The audit log referred to in the message has been reduced automatically. No action is required.
PSMSR160E Failed to write audit log record on Object <object> in Safe <Safe>. Reason: <reason>. Rc: <code> (Message data: <details>)
Recommended Action:
Contact CyberArk support.
PSMSR161W Failed to insert new pair (key=<key>, value=<value>) into PSM audit extra details map field
Recommended Action:
An internal error occurred. A new key-value pair could not be set in the audit record map. This is a trace message. No action required.
PSMSR162I Key <key> already exists in PSM audit extra details map field
Recommended Action:
The specified key already exists in the map. This is a trace message.
PSMSR163E Failed to open process (process id: <id>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR164E Failed to terminate process (process id: <id>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR165I <Session Unique Identifier> Attempting to terminate process with PID <process id>
Recommended Action:
This is an informative message. No action is required.
PSMSR166E Failed to decrypt <details> (Code: <code>)
Recommended Action:
An internal error occurred. The decryption process failed. Contact CyberArk support.
PSMSR167E Failed to load resource (Code: <code>, <code>)
Recommended Action:
An internal error occurred. The resource load failed. Contact CyberArk support.
PSMSR168E <Session Unique Identifier> Failed to write <name> audit record. Reason: <reason>
Recommended Action:
The write audit service has failed. Make sure the Vault is accessible or Contact CyberArk support.
PSMSR169E <Session Unique Identifier> Maximum session duration elapsed. Disconnecting session.
Recommended Action:
The session has been disconnected. Refer to the recorder log for more details. Do either of the following:
PSMSR170I <Session Unique Identifier> Failed to display message box. Code <code>
Recommended Action:
Failed to display message box.
PSMSR171E <Session Unique Identifier> Recorder component failed to execute. Stopping connection client component.
Recommended Action:
The recorder component could not be executed successfully. Refer to the recorder log for more details.
PSMSR172E Failed to write audit log record. Reason: Missing mandatory parameters. Code: <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR173E PSM server [id: <details>] could not be found in the configuration file
Recommended Action:
The current PSM Server ID could not be located in the configuration file found in the Vault. Check the configuration to make sure the PSM server is correctly configured.
PSMSR174I Starting configuration management operation (operation: <details>)
Recommended Action:
This is an informative message. No action is required.
PSMSR175I Configuration management operation ended successfully (operation: <details>)
Recommended Action:
This is an informative message. No action is required.
PSMSR176I Component <component> configuration loaded successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR177I Configuration file [Safe: <Safe>, Folder: <folder>, File: <file>] loaded successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR178E Failure occurred while refreshing configuration. <details> (Codes: <code>, <code>)
Recommended Action:
A generic internal error occurred during configuration refresh. See the message for more details.
PSMSR179E Failed to validate configuration file [Safe: <Safe>, Folder: <folder>, File: <file>] (Error: <error>)
Recommended Action:
One of the required configuration files could not be validated. Correct the configuration file, and try again.
PSMSR180E Could not find <name> element in xml file
Recommended Action:
The specified element could not be found in the xml file. Correct the configuration file, and try again.
PSMSR182E Failed to retrieve configuration file from Vault [Safe: <Safe>, Folder: <folder>, File: <file>] (Error: <error>)
Recommended Action:
The required configuration file could not be retrieved. Verify that the Vault is accessible, and that the Safe/file permissions are valid.
PSMSR183I Configuration job is starting
Recommended Action:
This is an informative message. No action is required.
PSMSR184I Configuration job is refreshing server configuration parameters
Recommended Action:
This is an informative message. No action is required.
PSMSR185E The specified section cannot be found [section id: <details>]
Recommended Action:
The component configuration cannot find the specified section. Verify that the configuration file is valid, or Contact CyberArk support.
PSMSR186E Could not find the specified component configuration (id: <details>)
Recommended Action:
The specified component configuration could not be found. Verify that the configuration file is valid, or Contact CyberArk support.
PSMSR187I New controller configuration parameters were loaded successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR188I Configuration manager initialized successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR189E Section [id: <details>] does not exist in component [id: <details>]
Recommended Action:
The specified section in the component configuration does not exist. Verify that the configuration file is valid, or Contact CyberArk support.
PSMSR190E Configuration component [ID: <details>] failed to load parameters (Error: <error>, Codes: <code>, <code>)
Recommended Action:
A generic error occurred - failed to load configuration. Refer to the message for more details.
PSMSR191E File for section [id: <details>] does not exist in component [id: <details>]
Recommended Action:
An internal error occurred. The schema file specified for the specified section in the component configuration does not exist. Contact CyberArk support.
PSMSR192W Parameter <parameter> cannot be changed while running. Keeping the old value (value: <value>)
Recommended Action:
Modify the parameter to its original value, or restart the PSM service.
PSMSR193E Mandatory section <section> is missing
Recommended Action:
A mandatory section is missing from configuration file. Make sure that the configuration file is valid.
PSMSR194E Section <section> cannot appear alone in policy <policy>. Section <section> must appear with it under the same <details> element
Recommended Action:
Make sure that the configuration file is valid.
PSMSR196E Privileged Session Management is not enabled or not defined for policy <policy>
Recommended Action:
A password references an undefined policy or the PSM is not enabled/configured for it. Do any of the following:
PSMSR197E Failed to create the Recording errors directory for redundant recordings. Extra information: <details>, <code>
Recommended Action:
The error folder was not created under the Recordings folder. Make sure that the system account has permissions to create folders in the Recordings folder and that no file called "Errors" exists in the Recordings folder.
PSMSR198I Configuration refresh job was stopped
Recommended Action:
This is an informative message. No action is required.
PSMSR199I Configuration parameter <parameter> updated [value: <value>]
Recommended Action:
This is an informative message. No action is required.
PSMSR200I <Session Unique Identifier> Writing connection success audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR201I <Session Unique Identifier> Writing connection failed audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR202I <Session Unique Identifier> Writing gracefully disconnected audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR203I <Session Unique Identifier> Writing force disconnection audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR204I <Session Unique Identifier> Writing successful upload audit record on file <filename> (session data file: <filename>)
Recommended Action:
This is an informative message. No action is required.
PSMSR205E Section [id: <details>] for component [id: <details>] was not loaded
Recommended Action:
The requested section was not loaded from the configuration files. Make sure that the configuration files are valid.
PSMSR206E Failed to create recording storage <storage>. (Diagnostic information: <details>, <code>)
Recommended Action:
Failed to create recordings Safe in the Vault. Refer to the details in the message for more information about the exact problem. Make sure the user has appropriate and valid permissions.
PSMSR207E Failed to query recording storage <storage>. (Diagnostic information: <details>, <code>)
Recommended Action:
An internal error occurred. Refer to the information in the message for more information about the exact problem.
PSMSR208E Failed to share user or group <details> with recording storage <details>. (Diagnostic information: <details>, <code>)
Recommended Action:
Unable to share the Safe for use by the gateway user. Make sure the Vault permissions are valid, or Contact CyberArk support.
PSMSR209E Failed to add <user> as owner of recording storage <storage>. (Diagnostic information: <details>, <code>)
Recommended Action:
Unable to add user as Safe owner. Make sure the Vault permissions are valid, or Contact CyberArk support.
PSMSR210E A failure occurred during the recovery process. Failed to obtain recordings list. Code: <code>
Recommended Action:
An internal error occurred - failed to look for invalid session files in the Vault. Make sure the Vault permissions are valid, or Contact CyberArk support.
PSMSR211I Starting recovery process
Recommended Action:
This is an informative message. No action is required.
PSMSR212I Ending recovery process
Recommended Action:
This is an informative message. No action is required.
PSMSR213I Recovery process found <number> session data files with invalid status that should be handled
Recommended Action:
This is an informative message. No action is required.
PSMSR214I Recovery process found <number> recordings in the recording folder that should be handled
Recommended Action:
This is an informative message. No action is required.
PSMSR215I Recovery process has started recovering local files for session data file Safe: <Safe>, Folder: <folder>, Object: <object>
Recommended Action:
This is an informative message. No action is required.
PSMSR216I Recovery process is deleting redundant session data file Safe: <Safe>, Folder: <folder>, Object: <object>
Recommended Action:
This is an informative message. No action is required.
PSMSR217E Recovery process failed to create uploader job for session data file Safe: <Safe>, Folder: <folder>, Object: <object>
Recommended Action:
An internal error occurred - failed to add uploader process job. Contact CyberArk support.
PSMSR218E Recovery process is attempting to move redundant recording <name> to the errors folder [<folder>]
Recommended Action:
An internal error occurred - failed to delete recording file from the Safe. Make sure the Safe permissions are correct or Contact CyberArk support.
PSMSR219E Recovery process failed to create uploader job for session data file Safe: <Safe>, Folder: <folder>, Object: <object>. Session UUID is invalid.
Recommended Action:
An internal error occurred - could not find session UUID in file name. Contact CyberArk support.
PSMSR220I Recovery process successfully moved redundant recording <name>
Recommended Action:
This is an informative message. No action is required.
PSMSR221E Recovery process failed to move redundant recording <name>. Code <code>
Recommended Action:
An internal error occurred - failed to remove recording file from disk. Contact CyberArk support.
PSMSR222E <Session Unique Identifier> Failed to update property <property> to session data file <name>. Error: <error>
Recommended Action:
An internal error occurred - failed to update file category. Refer to the details in the message for more information about exact problem.
PSMSR223E Failed to get recording Safe owners list (Safe: <Safe>). Error: <error>
Recommended Action:
An internal error occurred - failed to list Safe owners. Make sure that Vault permissions are valid, or Contact CyberArk support.
PSMSR224I <Session Unique Identifier> Creating recording Safe <Safe>
Recommended Action:
This is an informative message. No action is required.
PSMSR225I <Session Unique Identifier> Adding owner <owner> to recording Safe <Safe>
Recommended Action:
This is an informative message. No action is required.
PSMSR226I <Session Unique Identifier> Sharing recording Safe <Safe> with group <group>
Recommended Action:
This is an informative message. No action is required.
PSMSR227E <Session Unique Identifier> Failed to delete recording entity <entity> in the Vault. Error: <error>
Recommended Action:
An internal error occurred - failed to delete file from Vault. Make sure that Vault permissions are valid, or Contact CyberArk support.
PSMSR228E <Session Unique Identifier> Failed to query <component> status. Code <code>
Recommended Action:
An internal error occurred - failed to query component status. Contact CyberArk support.
PSMSR229I <Session Unique Identifier> Failed to display message box (cannot fetch session status. Code <code>)
Recommended Action:
Failed to display message box
PSMSR230I <Session Unique Identifier> Deleting redundant session data file (Safe: <Safe>, Folder: <folder>, Object: <object>) from the Vault
Recommended Action:
This is an informative message. No action is required.
PSMSR231I <Session Unique Identifier> Failed to stop connection client. Error: <error>
Recommended Action:
This is an informative message. No action is required.
PSMSR232I <Session Unique Identifier> Writing disconnection failure audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR233I <Session Unique Identifier> Writing connection failure audit record
Recommended Action:
This is an informative message. No action is required.
PSMSR234I <Session Unique Identifier> Adding metadata '<metadata>' with value '<value>' to the session data file (Try: <retry number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR235I <Session Unique Identifier> Starting to upload recording file <file> to Safe <Safe> (Try: <retry number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR236I <Session Unique Identifier> Uploading recording file <file> to Safe <Safe> completed successfully (Try: <retry number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR237I <Session Unique Identifier> Updating recording status to final status (Try: <retry number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR238I <Session Unique Identifier> Deleting recording <recording> from local recordings folder
Recommended Action:
This is an informative message. No action is required.
PSMSR239I Recovery process is attempting to move redundant recording <recording> to the errors folder <folder>. An existing file with the same name has been found in the redundant recordings folder and will be overwritten
Recommended Action:
This is an informative message. No action is required.
PSMSR240E Failed to get license information. Error: <error>
Recommended Action:
The system could not get the required license information from the Vault. Make sure the Vault is accessible and the license is valid.
PSMSR241E Fatal error occurred in configuration component [ID: <id>] parameters load (Error: <error>, Codes: <code>, <code>)
Recommended Action:
An internal error occurred when loading configuration parameters. Make sure that the configuration files are valid.
PSMSR242E Fatal error occurred while refreshing configuration. Shutting down the system <system> (Codes: <code>, <code>)
Recommended Action:
Refer to the message for more detailed information. Contact CyberArk support.
PSMSR243I License information read. Maximum concurrent PSM sessions: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR244I Maximum concurrent PSM sessions has been exceeded
Recommended Action:
Try to reconnect later
PSMSR245I Failed to display message box. Session id: <id>, Code <code>
Recommended Action:
Failed to display the message box.
PSMSR246W Failed to force session logoff. Session id: <id>, Code <code>
Recommended Action:
Failed to force the user to logoff. Contact CyberArk support.
PSMSR247I <Session Unique Identifier> Recorded session handler started [session id <id>]
Recommended Action:
This is an informative message. No action is required.
PSMSR248I <Session Unique Identifier> Recorded session handler ended [session id <code>]
Recommended Action:
This is an informative message. No action is required.
PSMSR249I <Session Unique Identifier> General session handler started [session id <code>]
Recommended Action:
This is an informative message. No action is required.
PSMSR250I <Session Unique Identifier> General session handler ended [session id <id>]
Recommended Action:
This is an informative message. No action is required.
PSMSR251E PSM listener failed to open disconnected event object for session Id: <id>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR252E PSM listener failed to signalled the disconnected event object for session Id: <id>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR253E <Session Unique Identifier> Failed to create disconnect event object. Code <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR255I <Session Unique Identifier> Session handler received a disconnected session event. Stopping components
Recommended Action:
This is an informative message. No action is required.
PSMSR257I PSM Listener signal about session <id> disconnection
Recommended Action:
This is an informative message. No action is required.
PSMSR258I Periodic work job was created
Recommended Action:
This is an informative message. No action is required.
PSMSR259I Periodic work job was terminated
Recommended Action:
This is an informative message. No action is required.
PSMSR260I Periodic work job stopped execution
Recommended Action:
This is an informative message. No action is required.
PSMSR261E Failed to change password for <user> user. Error: <error>
Recommended Action:
Refer to the error information in the message for more information about the exact problem.
PSMSR262W <Session Unique Identifier> Failed to force session logoff. Code <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR263E <Session Unique Identifier> Failed to set impersonated session characters. Session user: <user>. Error: <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR264E Failed to determine OS version (Error: <error>)
Recommended Action:
An internal error occurred. Make sure PSM Server is installed on a supported operating system, and Contact CyberArk support.
PSMSR265E <Session Unique Identifier> Failed to determine process <process>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR266I <Session Unique Identifier> Failed to close process handle
Recommended Action:
Contact CyberArk support.
PSMSR267I <Session Unique Identifier> Maximum session duration is about to elapsed. Session will be disconnected in <number> minutes.
Recommended Action:
This is an informative message. No action is required.
PSMSR267I <Session Unique Identifier> Maximum session duration is about to elapse. Session will be disconnected in <number> minutes.
Recommended Action:
This is an informative message. No action is required.
PSMSR268E An error occurred while waiting for the recorder process to shutdown (Code: <code>).
Recommended Action:
An error occurred while the PSM Server waited for the recorder to shut down after sending it the Stop command. Contact CyberArk support.
PSMSR269E The recorder already shutdown but with failed exit code <code>.
Recommended Action:
An error occurred while the PSM Server waited for the recorder to shut down after sending it the Stop command. Contact CyberArk support.
PSMSR270I <Session Unique Identifier> PSM Server attempt to stop the recorder while it already wasn't active but it exited with success return code.
Recommended Action:
This is an informative message. No action is required.
PSMSR271E Recorder is still active even after a stop command was sent to it.
Recommended Action:
The PSM Server sent the stop command to the recorder and waited for it to finish but it is still working. Contact CyberArk support.
PSMSR272I <Session Unique Identifier> The recorder was stopped successfully.
Recommended Action:
This is an informative message. No action is required.
PSMSR273E <Session Unique Identifier> Uploader job failed because recording file <file> doesn't exists.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR274E <Session Unique Identifier> Uploader job cannot handle recording file <file> because it is a temporary recording version
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR275E Recovery process found recording files that are marked as corrupted recording for session data file <file>. Corrupted files will not be uploaded nor deleted.
Recommended Action:
An internal error occurred. No action is required.
PSMSR276E <Session Unique Identifier> Satellite process manager failed to create handle array
Recommended Action:
An internal error occurred - could not allocate enough memory. Make sure machine has enough free resources, or Contact CyberArk support.
PSMSR277E <Session Unique Identifier> No process handle for ' <details>' component
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR278I <Session Unique Identifier> Session component <name> has stopped. Ending session.
Recommended Action:
This is an informative message. No action is required.
PSMSR279I <Session Unique Identifier> Satellite process manager received a disconnected session event
Recommended Action:
This is an informative message. No action is required.
PSMSR280E <Session Unique Identifier> Session component <name> has stopped unexpectedly. Ending session.
Recommended Action:
The specified session component has stopped unexpectedly and the session is ending. For more information, refer to the log file of the relevant component.
PSMSR281E <Session Unique Identifier> Satellite process manager encountered an unknown handle
Recommended Action:
Contact CyberArk support.
PSMSR282E <Session Unique Identifier> Session initialization failed. The following satellite process has failed: <process>
Recommended Action:
Refer to the satellite process log for more details.
PSMSR283I <Session Unique Identifier> Maximum timeout was reached, checking if remaining satellites have finished already (Satellites remaining: <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR284E <Session Unique Identifier> Failed to retrieve environment block. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR285W <Session Unique Identifier> Failed to destroy environment block. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR286E <Session Unique Identifier> Invalid command line concealer satellite <satellite> parameter value (<value>). Make sure that a positive value is specified.
Recommended Action:
An invalid command line concealer satellite process delay value was specified. This value must be a non-negative integer. Set a valid configuration value for the specified parameter.
PSMSR288E <Session Unique Identifier> Failed to kill '<name>' satellite process. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR289I <Session Unique Identifier> Tried to stop a satellite process of type '<type>', but no handle found
Recommended Action:
This is an informative message. No action is required.
PSMSR290W <Session Unique Identifier> Tried to check process exit code, but process is still running (<details>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR291I <Session Unique Identifier> Satellite process (<process>) succeeded
Recommended Action:
This is an informative message. No action is required.
PSMSR292W <Session Unique Identifier> Satellite process (<process>) has failed. Return code: <code>
Recommended Action:
An internal error occurred. Refer to the satellite process log for more details.
PSMSR293I <Session Unique Identifier> Satellite process (<process>) ended with a warning. Return code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR294W <Session Unique Identifier> Failed to terminate a session component. Error description: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR295W <Session Unique Identifier> An exception was thrown when trying to kill all remaining session components of type <type>. Error description: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR296I <Session Unique Identifier> WaitForSatelliteProcesses was called with <number> SPs
Recommended Action:
This is an informative message. No action is required.
PSMSR297E <Session Unique Identifier> Satellite process <process> reached timeout. (Satellite processes left: <number>)
Recommended Action:
One or more of the satellite processes did not finished successfully during the timeout period. Consider changing timeouts in remaining processes. Refer to the trace log to find out which satellite processes started but were not finished.
PSMSR298E <Session Unique Identifier> Unknown client type specified (<client type>)
Recommended Action:
An unknown client type was specified. Check the configured target settings.
PSMSR299I <Session Unique Identifier> Command line client (<client>) was successfully invoked
Recommended Action:
This is an informative message. No action is required.
PSMSR300I <Session Unique Identifier> GetUserProfileDirectory() failed for the first time (ERROR_INSUFFICIENT_BUFFER). Retrying with a new length: <length>
Recommended Action:
This is an informative message. No action is required.
PSMSR301E <Session Unique Identifier> Failed to retrieve profile directory for PSMConnect after resizing the string. Error code: <code>
Recommended Action:
Failed to get PSMConnect user's profile directory. Contact CyberArk support.
PSMSR303I <Session Unique Identifier> '<process>' Satellite process was successfully invoked
Recommended Action:
This is an informative message. No action is required.
PSMSR304I <Session Unique Identifier> '<process>' Satellite process has finished successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR305I <Session Unique Identifier> '<process>' Satellite process was forcefully terminated
Recommended Action:
This is an informative message. No action is required.
PSMSR308E Selected component <component> does not contain the target settings definitions in policy <policy>
Recommended Action:
The selected connection component for the specified policy couldn't be found or the target settings section was not found for this connection component. Do the following:
PSMSR309I <Session Unique Identifier> Number of active sessions after adding new session is <number> (session id: <id>)
Recommended Action:
This is an informative message. No action is required.
PSMSR310I <Session Unique Identifier> Number of active sessions after removing a session is <number> (session id: <id>)
Recommended Action:
This is an informative message. No action is required.
PSMSR311W Connection component [id: <id>], referenced in policies configuration file, does not exist or does not contain target settings definitions. Connection component for policy <policy> will be ignored.
Recommended Action:
A policy references a connection component that does not exist in the general configuration file. Correct the referenced connection component id.
PSMSR312W Privileged Session Management is not enabled for policy <policy>. Policy will be ignored.
Recommended Action:
Privileged Session Management is not enabled for the specified policy. enable the Privileged Session Management section for the specific policy.
PSMSR313W Privileged Session Management definition does not exist for policy <policy>. Policy will be ignored.
Recommended Action:
The Privileged Session Management doesn't exist for the specified policy. In the PVWA Web Access Policies, add the Privileged Session Management section for the specific policy.
PSMSR314I Specific connection component wasn't selected. The first target settings definitions for policy <policy> will be used.
Recommended Action:
This is mainly for backward compatibility (either the user didn't select a connection component or the PVWA didn't send one). This is an informative message.
PSMSR315E Selected connection component for policy <policy> must be specified
Recommended Action:
An internal problem occurred - PVWA didn't send a connection component id to use. Contact CyberArk support.
PSMSR316E Failed to generate groups list. Reason: <reason>
Recommended Action:
Failed to create the list of groups for the end user. Refer to the reason specified in the message for more information.
PSMSR317E Failed to get user details for user <user>. Reason: <reason>
Recommended Action:
Failed to get user details of end user. See reason for more details.
PSMSR318I <Session Unique Identifier> Recording list exists but user <user> was not found in it (directly or via group membership). The user will not be recorded.
Recommended Action:
The user does not appear in the white recordings list and therefore will not be recorded. This is an informative message.
PSMSR319I <Session Unique Identifier> Non-recording list exists and user <user> was found in it (directly or via group membership). The user will not be recorded.
Recommended Action:
The user appears in the black recordings list and therefore will not be recorded. This is an informative message.
PSMSR321E Invalid value <value> specified for attribute <attribute> in xml file
Recommended Action:
An invalid parameter is specified for the attribute. This value must be one of the valid values for the specified parameter. For specific details, refer to the documentation.
PSMSR322I <Session Unique Identifier> Checking if PreventWindowHide should be executed
Recommended Action:
Trace message - Checking if PreventWindowHide should be executed.
PSMSR323I <Session Unique Identifier> Running satellite process PreventWindowHide
Recommended Action:
Trace message - Running satellite process PreventWindowHide.
PSMSR325I <Session Unique Identifier> Adding satellite process PreventWindowHide with following parameters: Enabled=<value>, Timeout=<value>, SearchWindowInterval=<value>, FilterTitle=<value>, Title=<value>, FilterClass=<value>, Class=<value>
Recommended Action:
Trace message - Adding satellite process PreventWindowHide with the specified parameters.
PSMSR326I <Session Unique Identifier> Satellite process PreventWindowHide is disabled and has not been added
Recommended Action:
Trace message - Not Adding Satellite process PreventWindowHide – disabled.
PSMSR327E Failed to query keys information for registry key <key>
Recommended Action:
An error occurred while handling the specified registry key. Make sure the machine registry is valid and that the PSM user has the required permissions.
PSMSR330E <Session Unique Identifier> Error parsing command line (Error data: <details>)
Recommended Action:
Error parsing command line, invalid expression. Refer to the details in the message for more information.
PSMSR331I <Session Unique Identifier> OS Event <event> was set
Recommended Action:
This is an informative message. No action is required.
PSMSR332I <Session Unique Identifier> Successfully parsed command line: <details>
Recommended Action:
Trace message - Not Adding Satellite process PreventWindowHide – disabled.
PSMSR333I <Session Unique Identifier> Satellite process RecordedSessionAlert is disabled and has not been added
Recommended Action:
Trace message - Not Adding Satellite process RecordedSessionAlert – disabled.
PSMSR334I <Session Unique Identifier> Checking if MonitoredSessionAlert should be executed
Recommended Action:
Trace message - Checking if MonitoredSessionAlert should be executed.
PSMSR335I <Session Unique Identifier> Checking if RecordedSessionAlert should be executed
Recommended Action:
Trace message - Checking if RecordedSessionAlert should be executed.
PSMSR336I <Session Unique Identifier> Adding [<details>] session notification satellite process with the following parameters: Enabled=<value>, RecordedSessionAlertDisplayTime=<value>, RecordedSessionAlertMonitoringTime=<value>
Recommended Action:
Trace message - Adding satellite process RecordedSessionAlert with the specified parameters.
PSMSR337I <Session Unique Identifier> Running satellite process RecordedSessionAlert
Recommended Action:
Trace message - Running satellite process RecordedSessionAlert.
PSMSR338E <Session Unique Identifier> Could not query process exit code, Error code: <code>, <details>
Recommended Action:
An internal error occurred - could not query process exit code, process is probably still running. Contact CyberArk support.
PSMSR339I <Session Unique Identifier> No longer monitoring session satellite process <process>
Recommended Action:
This is an informative message. No action is required.
PSMSR340I <Session Unique Identifier> Ignoring timeout-tolerant Satellite Process <process>
Recommended Action:
This is an informative message. No action is required.
PSMSR341I <Session Unique Identifier> Finished parsing the ClientApp parameter. Executable: <executable> Parameters: <parameters>
Recommended Action:
This is an informative message. No action is required.
PSMSR342E Failed to check if process is in job. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR343I <Session Unique Identifier> Running satellite process Launcher. Timeout value: [<number>]
Recommended Action:
This is a trace message: the system is running the satellite process launcher. No action is required.
PSMSR344E Failed to query values for registry key <key>
Recommended Action:
An error occurred while handling the specified registry key. Make sure the machine registry is valid, and that the PSM user has sufficient permissions.
PSMSR345W <Session Unique Identifier> Failed to stop the <name> process. Reason: <reason>
Recommended Action:
The KillProcess() failed to kill the TokenHolder process. Contact CyberArk support.
PSMSR346E <Session Unique Identifier> Failed to query user object ID for Vault user <user>. Error details: <details>
Recommended Action:
The FindUsers Vault transaction has failed. Make sure the Vault is accessible.
PSMSR347E <Session Unique Identifier> Unexpected result when trying to query user object ID for Vault user <user>. Results count: <number>
Recommended Action:
The FindUsers Vault transaction has failed. Make sure that the specified user exists and is accessible.
PSMSR348I <Session Unique Identifier> Querying user object ID for Vault user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR349I <Session Unique Identifier> Successfully queried user object ID for Vault user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR350I <Session Unique Identifier> Shadow user <user> successfully initialized
Recommended Action:
This is an informative message. No action is required.
PSMSR351I <Session Unique Identifier> Preparing shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR352I <Session Unique Identifier> Shadow user <user> exists. Resetting its password
Recommended Action:
This is an informative message. No action is required.
PSMSR353I <Session Unique Identifier> Shadow user <user> does not exist. Creating a new local user
Recommended Action:
This is an informative message. No action is required.
PSMSR354I <Session Unique Identifier> Encrypting password for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR355I <Session Unique Identifier> Successfully prepared shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR356E Failed to add user <user> to local group <group>
Recommended Action:
The specified user could not be added to the specified group. Make sure that the user and group both exist.
PSMSR357E Failed to reset password for local user <user>. Error value: <value>
Recommended Action:
The password for the specified user could not be reset. Make sure that the user exists.
PSMSR358E Failed to generate a local user password. Error: <error>
Recommended Action:
The local user password could not be generated. Make sure that the password complexity parameters in the associated policy are valid.
PSMSR359E Failed to get user information for local user <user>
Recommended Action:
User information for the specified user could not be retrieved. Contact CyberArk support.
PSMSR360E Failed to create local user <user>. Error value: <value>
Recommended Action:
The specified local user could not be created. Make sure that the user running the PSM service has sufficient privileges to perform this task.
PSMSR361I <Session Unique Identifier> Adding shadow user <user> to the local shadow users group <group>
Recommended Action:
After the process has finished, make sure that the shadow user and group exist.
PSMSR362E <Session Unique Identifier> An attempt to use the <method> method was made when process was not initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR363E <Session Unique Identifier> An attempt to use the <method> method was made when process was already initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR364I <Session Unique Identifier> Attempting to attach by image name <name>
Recommended Action:
This is an informative message. No action is required.
PSMSR365I <Session Unique Identifier> Creating named mutex for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR366E <Session Unique Identifier> Error creating named mutex for shadow user <user>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR367I <Session Unique Identifier> Attempting to lock mutex for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR368E <Session Unique Identifier> Encountered an error while waiting for mutex to be freed for shadow user <user> (<error> error)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR369W <Session Unique Identifier> Unexpected result received while waiting for mutex to be freed for shadow user <user>. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR370I <Session Unique Identifier> Attempting to release mutex for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR371W <Session Unique Identifier> Failed to release mutex for shadow user <user>. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR372W <Session Unique Identifier> Failed to close mutex handle for shadow user <user>. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR373W Failed to free NetUserInfo buffer. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR374E Failed to delete local user <user>
Recommended Action:
The specified local user could not be deleted. Make sure that the user running the PSM service has sufficient privileges to perform this task.
PSMSR375E LogonLocalUser: Failed to logon with local user <user>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR376E LoadLocalUserProfile: Failed to load user profile for local user <user>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR377W UnloadUserProfile: Failed to unload user profile for a local user. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR378I <Session Unique Identifier> Unloading shadow user profile
Recommended Action:
This is an informative message. No action is required.
PSMSR379I <Session Unique Identifier> Attempting to load profile for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR380I <Session Unique Identifier> Session now owns the mutex for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR381W <Session Unique Identifier> Failed to delete local user account <user>
Recommended Action:
The specified user account could not be deleted. Make sure that the user running the PSM service has sufficient privileges to perform this task, and manually delete the local account.
PSMSR382W <Session Unique Identifier> Failed to stop connection client. Specific error description: <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR383E Failed to translate SID to a string for local user <user>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR384E Failed to delete profile for local user <user>
Recommended Action:
The profile for the specified local user could not be deleted. Make sure that the user running the PSM service has sufficient privileges to perform this task, and manually delete the profile for the specified local account.
PSMSR385I Attempting to query Vault users list
Recommended Action:
This is an informative message. No action is required.
PSMSR386E Failed to get Vault users list: <list>
Recommended Action:
The specified Vault users list could not be retrieved. Make sure that the application user has the 'Audit users' permission.
PSMSR387E Failed to get members of local group <group>
Recommended Action:
The members of the specified local group could not be retrieved. Make sure that the user running the PSM service has sufficient privileges to perform this task, and that the shadow users group exists.
PSMSR388I Attempting to delete local user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR389I Attempting to delete profile for local user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR390I Attempting to find SID for local user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR391W Invalid user found in shadow users local security group: <group>
Recommended Action:
An invalid user was detected in the specified shadow users local security group. Delete or remove the invalid user.
PSMSR392W Failed to delete shadow user <user>. Error description: <error>
Recommended Action:
The specified shadow user could not be deleted. Manually delete the specified local user and its profile.
PSMSR393I <Session Unique Identifier> Attempting to generate a shadow user password with the following parameters: Len <number>, Low <number>, Upp <number>, Dig <number>, Spe <number>, For <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR394W Clean user profiles process has failed. Error description: <error>
Recommended Action:
The shadow users cleanup process failed. Refer to the error description for specific details.
PSMSR395E Failed to delete registry key <key>
Recommended Action:
An error occurred while deleting the specified registry key. Make sure the machine registry is valid, and that the PSM user has sufficient permissions to perform this task.
PSMSR396E Failed to copy value <value> for registry key <key>
Recommended Action:
An error occurred while copying the specified registry key. Make sure the machine registry is valid, and that the PSM user has sufficient permissions to perform this task.
PSMSR397E Failed to create registry key <key>
Recommended Action:
An error occurred while creating the specified registry key. Make sure the machine registry is valid, and that the PSM user has sufficient permissions to perform this task.
PSMSR398E Failed to close a registry key. Error code: <code>
Recommended Action:
An error occurred while closing the specified registry key. Refer to the OS error code for more information.
PSMSR399E Failed to open registry key <key>
Recommended Action:
An error occurred while opening the specified registry key. Make sure the machine registry is valid, and that the PSM user has sufficient permissions to perform this task.
PSMSR400E <Session Unique Identifier> Failed to add recording object. Reason: Recording object is not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR401E <Session Unique Identifier> Failed to create '<type>' object. Code: <code>
Recommended Action:
An internal error occurred. Make sure that the machine has enough free memory, and Contact CyberArk support.
PSMSR402E Failed to create recording object according to file name <name>. Reason: Invalid format (<details>) or extension (<details>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR403I <Session Unique Identifier> Upload service has no recording files to upload
Recommended Action:
This is an informative message. No action is required.
PSMSR405I <Session Unique Identifier> Updating recording status to '<status>' status
Recommended Action:
This is an informative message. No action is required.
PSMSR406I <Session Unique Identifier> Uploading recording file <file> (<number> out of <number> recordings)
Recommended Action:
This is an informative message. No action is required.
PSMSR407I <Session Unique Identifier> Metadata '<metadata>' has been updated with value '<value>' on session data file
Recommended Action:
This is an informative message. No action is required.
PSMSR408E <Session Unique Identifier> Failed to clone <object> object. Code: <code>
Recommended Action:
An internal error occurred. Make sure that the machine has enough free memory, and Contact CyberArk support.
PSMSR409E Failed to access session data file. Reason: Object was not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR411I Local recording file <file> was found in the expected recording and will be added to session data object (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR412I Local recording file <file> has already been uploaded to session data object and will not be re-uploaded. Local file will be deleted.
Recommended Action:
The specified local recording file was found but has already been stored previously. The PSM might have crashed before it updated and deleted the local file.
PSMSR414E Failed to get recording type according to file name <name>. Reason: No recording type supported with this file name.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR415E Failed to create '<type>' object according to file name <name>. Code: <code>
Recommended Action:
An internal error occurred. Make sure that the machine has enough free memory, and Contact CyberArk support.
PSMSR416W An error occurred while trying to add recording object to session data file (local recording file <name>). Reason: <reason>. Local file will not be uploaded and will be deleted from local disk.
Recommended Action:
A file was found in the local disk that might contain an extension which is not valid for recording file format. Refer to the reason specified in the message for more details. In the next cycle the file will no longer be in the local disk.
PSMSR418E Recording file <file> was not found in the local recording folder
Recommended Action:
The local recording file could not be uploaded because it doesn't exist in the local recording folder. Refer to the PSM logger and the component logger message to check if errors occurred in the recorder component.
PSMSR420E Unknown capability type <type> specified for capability <details>
Recommended Action:
An invalid capability was specified. In the PSM configuration, define a proper capability type.
PSMSR421E Unknown capability integration type <type> specified for capability <capability>
Recommended Action:
An invalid integration type was specified for capability. In the PSM configuration, define a proper capability integration type.
PSMSR422E Capability <capability>'s configuration is missing a mandatory attribute <details>
Recommended Action:
The specified mandatory attribute was not specified. Make sure that the configuration file is valid, or Contact CyberArk support.
PSMSR424I <Session Unique Identifier> Capability type <type> is disabled. Overriding configuration for capability <capability>
Recommended Action:
This is an informative message. No action is required.
PSMSR425I <Session Unique Identifier> No policy specific settings were specified for capability <capability>. Using default settings
Recommended Action:
This is an informative message. No action is required.
PSMSR426I <Session Unique Identifier> Policy specific settings were specified for capability <capability>.
Recommended Action:
This is an informative message. No action is required.
PSMSR427I <Session Unique Identifier> Adding connection client capability: <capability>
Recommended Action:
This is an informative message. No action is required.
PSMSR428I <Session Unique Identifier> New connection client capability <capability> is a TextRecorder. Expecting a session text recording file
Recommended Action:
This is an informative message. No action is required.
PSMSR429I <Session Unique Identifier> New connection client capability <capability> is an embedded capability, settings will be defined in environment variables
Recommended Action:
This is an informative message. No action is required.
PSMSR430I <Session Unique Identifier> New connection client capability <capability> is a password protection capability. Setting password protection
Recommended Action:
This is an informative message. No action is required.
PSMSR431I <Session Unique Identifier> PSM Recorder is disabled due to policy specific configuration
Recommended Action:
This is an informative message. No action is required.
PSMSR432I <Session Unique Identifier> PSM Recorder is disabled due to policy general configuration
Recommended Action:
This is an informative message. No action is required.
PSMSR433I <Session Unique Identifier> PSM Recorder is enabled for policy. Expecting a session video recording file
Recommended Action:
This is an informative message. No action is required.
PSMSR434I PSM Loading capability information for <capability>
Recommended Action:
This is an informative message. No action is required.
PSMSR435E Unable to get capability information for <capability> (Unknown capability ID)
Recommended Action:
The specified capability could not be found in the configuration. Make sure that the capability is configured and there are no errors in its ID string.
PSMSR436W Policy <policy> has redundant settings (no relevant connection component supports the <capability> capability). Redundant settings will be ignored
Recommended Action:
Redundant settings are included in the policy. Remove the redundant settings from the configuration.
PSMSR437E <Session Unique Identifier> Session is configured to be recorded, but no enabled recorders were found in configuration
Recommended Action:
The policy is configured to record privileged sessions, but no enabled recorders were found. Make sure that the configuration is valid and consistent.
PSMSR438I <Session Unique Identifier> OS Event <details> was successfully created
Recommended Action:
This is an informative message. No action is required.
PSMSR439E <Session Unique Identifier> Failed to create OS event named <name>. Error value: <value>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR440E <Session Unique Identifier> Failed to delete property <property> from session data file <file>. Error: <error>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR441I <Session Unique Identifier> Removing metadata '<metadata>' from the session data file (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR442E <Session Unique Identifier> Failed to get list of properties from session data file <file>. Error: <error>
Recommended Action:
The Vault transaction failed with the specified error description. Contact CyberArk support.
PSMSR443E Failed to get effective connection client parameters. Reason: <reason>
Recommended Action:
Failed to retrieve effective connection client parameters. Contact CyberArk support.
PSMSR444I Creating '<name>' object for session <session> (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR445E Failed to create '<name>' object for session <session>. Code: <code>
Recommended Action:
An internal error occurred. Make sure that the machine has enough free memory, and Contact CyberArk support.
PSMSR446I Searching for local recording files that are related to session '<session>' (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR447I Local recording file <file> was found to be related to session '<session>' (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR448I Getting expected recordings list for session '<session>' (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR449I Local recording file <file> was not found in the expected recordings list of session'<session>' (recovery process)
Recommended Action:
This is an informative message. No action is required.
PSMSR450I Marking file <file> as recovered in session '<session>' (recovery process)
Recommended Action:
The specified file will be removed from the map of local recording files because it was successfully uploaded and deleted by the upload service. This is an informative message. No action is required.
PSMSR451I Recovery process is creating uploader job for session data file Safe: <Safe>, Folder: <folder>, Object: <object>
Recommended Action:
This is an informative message. No action is required.
PSMSR452E The following expected recording file(s) is (are) missing in the actual recordings list of session '<session>': <file>
Recommended Action:
The specified recordings are not listed in the sessions list. Contact CyberArk support.
PSMSR453E PSMRecorder process failed to initialize (Error: <error>)
Recommended Action:
The PSMRecorder process failed to initialize. Check the PSMRecorder's log file/event viewer for errors.
PSMSR454E An error occurred during uploader service preparations. Reason: <reason>.
Recommended Action:
The process failed when trying to get list of recordings or when trying to create new PSM session. For more information, refer to the reason in the message.
PSMSR455E An error occurred while the uploader service tried to upload recording files. Reason: <reason>.
Recommended Action:
A failure occurred during a recording store operation. For more information, refer to the reason in the message.
PSMSR456E An error occurred while the uploader service tried to update PSM status. Reason: <reason>.
Recommended Action:
A failure occurred during the uploader set status operation. For more information, refer to the reason in the message.
PSMSR460E <Session Unique Identifier> Failed to run audit server, Reason: <reason> (Codes: <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR461I <Session Unique Identifier> Component execution - Starting audit server. (arguments: <number>, <number>, <number>, <number>, <number>, <number>, <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR463I <Session Unique Identifier> Audit Server thread terminating after pipe connection broke
Recommended Action:
This is an informative message. No action is required.
PSMSR464E <Session Unique Identifier> PSM failed to add a new job for session Id <number>. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR465I <Session Unique Identifier> PSM allocated a job for new PSM detected session. Session Id: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR466I <Session Unique Identifier> Audit Server was executed successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR468W <Session Unique Identifier> Command was not executed in client application, but was written as an audit record in the vault
Recommended Action:
A command execution is prevented if the client application was terminated or a Vault timeout expired, but a stray audit record (the last one sent) may have already reached the Vault. No action is required.
PSMSR469I <Session Unique Identifier> Audit server thread execution has finished. Code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR470E <Session Unique Identifier> Capability <capability>'s settings is invalid, missing a mandatory element <name> for policy <policy>
Recommended Action:
A mandatory element name is missing for the specified policy. Make sure that the relevant configuration block is valid, or Contact CyberArk support.
PSMSR473I <Session Unique Identifier> PSM Server attempt to stop thread <thread> while it already wasn't active
Recommended Action:
This is an informative message. No action is required.
PSMSR475I Initializing PSM Audit Servers thread pool (threads num is <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR476E <Session Unique Identifier> Name specified for event name was too long (Additional information: <details>,<details>,<details>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR477E <Session Unique Identifier> An attempt to use the <name> method was made when thread <name> was already initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR478I <Session Unique Identifier> Thread Component execution started, name <name>
Recommended Action:
This is an informative message. No action is required.
PSMSR479E <Session Unique Identifier> Invalid audit data source string encountered <name>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR480E <Session Unique Identifier> An attempt to use the <name> method was made when thread <name> was not initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR481E <Session Unique Identifier> An attempt was made to retrieve thread <thread> exit code, but thread is still running
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR482I <Session Unique Identifier> Attempting to terminate thread name <name>
Recommended Action:
This is an informative message. No action is required.
PSMSR483E <Session Unique Identifier> Failed to stop thread <thread>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR484I <Session Unique Identifier> Received a Audit Server Thread Ready event
Recommended Action:
This is an informative message. No action is required.
PSMSR485E Failed to prepare session environment for text recording capability. Error: <error>
Recommended Action:
A session environment for Oracle password protection capability could not be prepared. For more information, refer to the internal error.
PSMSR486W <Session Unique Identifier> Audit server has terminated unexpectedly, before acknowledging it was ready
Recommended Action:
The audit server terminated unexpectedly before acknowledging it was ready. For more information, refer to the PSM server log to find out the reason for premature termination. If you can’t find any relevant information in the PSM server log, check the different components logs to find the root cause of the problem.
PSMSR487E <Session Unique Identifier> Audit server failed to start-up within time limit
Recommended Action:
The audit server failed to start-up within the allocated time limit. Either increase the allowed time in the configuration or find out the reason for slow start-up.
PSMSR488E <Session Unique Identifier> Audit server failed to start-up, code <code>
Recommended Action:
The audit server failed to start-up. This is unexpected behavior. See the previous log message for more details.
PSMSR489W <Session Unique Identifier> Timed out while waiting for event <event> to be set, code <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR490E <Session Unique Identifier> Encountered an unknown error while waiting for event <event> to be set (<number> error)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR491E Server capability <details> received an unsupported command <command>
Recommended Action:
An internal error occurred after the server received an unsupported command. Contact CyberArk support.
PSMSR492E Failed to encrypt session password for capability <capability>. Error: <error>
Recommended Action:
Failed to encrypt the session password. For more information, refer to the internal error.
PSMSR493E Failed to prepare session environment for password protection capability. Error: <error>
Recommended Action:
The session environment for Oracle password protection capability could not be prepared. For more information, refer to the internal error.
PSMSR495E <Session Unique Identifier> Audit server failed to initialize Audit protocol. Information: <number>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR496E Failed to get Vault timeout value (Error: <error>)
Recommended Action:
Failed to load the Vault timeout parameter from the vault.ini file. Make sure your vault.ini file is valid or Contact CyberArk support.
PSMSR497E Invalid Session Activity Audit Record internal type specified (Error: <number>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR498E <Session Unique Identifier> Error parsing audit record data (Error: <number>, <number>,<details>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR500W <Session Unique Identifier> Maximum session duration value is lower than the satellite processes timeout value. Ignoring satellite processes timeout value
Recommended Action:
One or more of the session satellite processes' timeout values is higher than the session's maximum duration value. Review the satellite processes configurations and make any changes.
PSMSR501E <Session Unique Identifier> Failed to monitor session components (error code: <code>)
Recommended Action:
One or more of the session satellite processes' timeout values is higher than the session's maximum duration value. Review the satellite processes configurations and make any changes.
PSMSR502I <Session Unique Identifier> Max wait duration has been reached (debug info: <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR503I <Session Unique Identifier> Attempting to communicate with the SessionKeeper process (timeout value: <number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR504W <Session Unique Identifier> An exception occurred during the session flow's exception handling procedure (Handling stage: <details>, Internal exception: <details>)
Recommended Action:
PSM encountered an exception while trying to recover from a previous session-flow related exception. For more information, refer to the documentation for the internal exception.
PSMSR505W <Session Unique Identifier> An exception occurred while trying to delete the session placeholder (More information: <details>)
Recommended Action:
PSM encountered an exception while trying to recover from a previous session-flow related exception. For more details, refer to the documentation for the details specified in the message.
PSMSR506I <Session Unique Identifier> Sending Stop command to the SessionKeeper process
Recommended Action:
This is an informative message. No action is required.
PSMSR507E SessionKeeper process is still active even after a stop command was sent to it.
Recommended Action:
The PSM Server sent a ‘stop’ command to the SessionKeeper process and waited for it to finish but it the server is still working. Contact CyberArk support.
PSMSR508E An error occurred while waiting for the SessionKeeper process to shutdown (Code: <code>).
Recommended Action:
An error occurred while the PSM Server waited for the SessionKeeper process to shut down after sending it the Stop command. Contact CyberArk support.
PSMSR509E A timeout occurred while waiting for the SessionKeeper process to shutdown.
Recommended Action:
The PSM Server reached the timeout when waiting for the SessionKeeper process to shut down after sending it the Stop command. Make sure that the load on the server is reasonable, and Contact CyberArk support.
PSMSR510I <Session Unique Identifier> PSM Server attempt to stop the SessionKeeper process while it already wasn't active but it exited with success return code.
Recommended Action:
This is an informative message. No action is required.
PSMSR511E The SessionKeeper process already shutdown but with failed exit code <code>.
Recommended Action:
An error occurred while the PSM Server waited for the SessionKeeper process to shut down after sending it the Stop command. Contact CyberArk support.
PSMSR512I <Session Unique Identifier> Failed to stop SessionKeeper. Error: <error>
Recommended Action:
This is an informative message. No action is required.
PSMSR513I <Session Unique Identifier> The SessionKeeper process was stopped successfully.
Recommended Action:
This is an informative message. No action is required.
PSMSR514I <Session Unique Identifier> Successfully sent Stop command to the SessionKeeper process
Recommended Action:
This is an informative message. No action is required.
PSMSR515I <Session Unique Identifier> An exception was thrown after a session disconnect audit was created. Not creating a failure audit
Recommended Action:
This is an informative message. No action is required.
PSMSR516E <Session Unique Identifier> Failed to invoke SessionKeeper process (More information: <details>)
Recommended Action:
The PSM failed to invoke the SessionKeeper process. For more information, refer to the extra information specified in the message.
PSMSR517I <Session Unique Identifier> Shadow user <user> is already a member of the local shadow users group <group>
Recommended Action:
This is an informative message. No action is required.
PSMSR518I <Session Unique Identifier> Shadow user <user> was successfully added as a member of the local shadow users group <group>
Recommended Action:
This is an informative message. No action is required.
PSMSR519E <Session Unique Identifier> Failed to map local drives for session <number> (Error: <error>)
Recommended Action:
The PSM failed to map local drives for the specified session. For more information, refer to the specified error.
PSMSR520I <Session Unique Identifier> Successfully terminated process with PID <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR521I Successfully deleted local user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR522I Successfully deleted profile for local user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR523I Successfully released mutex for shadow user <user>
Recommended Action:
This is an informative message. No action is required.
PSMSR524I Successfully queried Vault users list
Recommended Action:
This is an informative message. No action is required.
PSMSR525I <Session Unique Identifier> Successfully generated a shadow user password
Recommended Action:
This is an informative message. No action is required.
PSMSR526I <Session Unique Identifier> Successfully terminated process (external termination) with PID <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR540E <Session Unique Identifier> Failed sending error to client after Audit operation error. Reason for audit failure: <details>. Reason for failure sending error to client: <details>
Recommended Action:
The PSM failed to send an error to the client after an audit operation error. For more information, refer to the reason specified in the message.
PSMSR541I <Session Unique Identifier> Audit message: Failed executing Audit server job, code <number>
Recommended Action:
This is a trace message. For more information, refer to the next message.
PSMSR542I <Session Unique Identifier> Post-execution phase started for job <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR543E <Session Unique Identifier> Failed during job pre-execution phase. Details: <details>,<details>,<number>,<number>
Recommended Action:
The PSM failed during a job pre-execution phase. For more information, refer to the reason specified in the message.
PSMSR544I <Session Unique Identifier> Job is not valid, skipping post-execution phase for job <details>
Recommended Action:
The job is not valid, and the PSM will skip the post-execution phase for the job. For more information about the origin of the error, refer to the previous messages.
PSMSR545I <Session Unique Identifier> Post-execution phase started for job <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR546I <Session Unique Identifier> Job <details> terminating gracefully after terminate event was set
Recommended Action:
This is an informative message. No action is required.
PSMSR547W <Session Unique Identifier> Job <details> terminating gracefully, although timeout expired before terminate event was set
Recommended Action:
The specified job is terminating gracefully, although the timeout expired before the terminate event was set. Increase the timeout that is allowed for the connection component to terminate gracefully.
PSMSR548I <Session Unique Identifier> Job <details> has terminated. Code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR549E <Session Unique Identifier> Audit server Job pre-execution phase failed. Details: <details>,<number>,<number>
Recommended Action:
The job pre-execution phase failed on the audit server. For more information, refer to the details specified in the message.
PSMSR550E <Session Unique Identifier> Audit server Job post-execution phase failed. Details: <details>,<number>,<number>
Recommended Action:
The job post-execution phase failed on the audit server. For more information, refer to the details specified in the message.
PSMSR551I <Session Unique Identifier> Job is not valid, skipping execution for job <details>
Recommended Action:
The PSM is skipping execution for the specified job. To view the origin of the error, refer to previous messages.
PSMSR552I <Session Unique Identifier> Audit server job pre-execution phase started
Recommended Action:
This is an informative message. No action is required.
PSMSR553I <Session Unique Identifier> Audit server job pre-execution phase finished, code <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR554I <Session Unique Identifier> Audit server job post-execution phase started
Recommended Action:
This is an informative message. No action is required.
PSMSR555I <Session Unique Identifier> Audit server job post-execution phase finished, code <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR556I <Session Unique Identifier> Audit message: Creating event name <details>, location <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR557I <Session Unique Identifier> Audit message: Setting event <details>, location <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR558I <Session Unique Identifier> Audit message: Checking event <details> state, location <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR559E <Session Unique Identifier> Failed to receive handshake from audit client, probably client application did not start within time limit. Details: <details>,<number>,<number>
Recommended Action:
The required handshake was not received from the audit client during the allocated time limit. Increase the timeout allowed for client initialization.
PSMSR560I <Session Unique Identifier> A password protection capability is enabled for the session. Encrypting password
Recommended Action:
This is an informative message. No action is required.
PSMSR561I <Session Unique Identifier> Attempting to register session recorders
Recommended Action:
This is an informative message. No action is required.
PSMSR562I <Session Unique Identifier> Successfully registered session recorders. Total recording files expected: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR563I <Session Unique Identifier> Attempting to prepare session environment for enabled capabilities
Recommended Action:
This is an informative message. No action is required.
PSMSR564I <Session Unique Identifier> Successfully prepared session environment for enabled capabilities
Recommended Action:
This is an informative message. No action is required.
PSMSR565I <Session Unique Identifier> Adding <details> environment variable
Recommended Action:
This is an informative message. No action is required.
PSMSR566I <Session Unique Identifier> Attempting to add <details> capability to the session capabilities' manager
Recommended Action:
This is an informative message. No action is required.
PSMSR567I <Session Unique Identifier> Successfully added <details> capability to the session capabilities' manager
Recommended Action:
This is an informative message. No action is required.
PSMSR568I <Session Unique Identifier> Not adding <details> capability to the session capabilities' manager because it’s disabled
Recommended Action:
This is an informative message. No action is required.
PSMSR569E <Session Unique Identifier> More than one capability of capability type <number>found, when only one was expected
Recommended Action:
Only one capability was expected. Revise the connection component's supported capabilities configuration.
PSMSR570E <Session Unique Identifier> Can't find session capability of type <number>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR571E <Session Unique Identifier> Failed to initialize audit capability configuration. Error: <details>
Recommended Action:
Failed to initialize audit capability configuration. For more information, refer to the specified error details.
PSMSR572E <Session Unique Identifier> Failed to add supported capabilities to the session. Error: <details>
Recommended Action:
The supported capabilities could not be added to the session. For more information, refer to the specified error details.
PSMSR572I <Session Unique Identifier> Attempting to add supported capabilities to session
Recommended Action:
This is an informative message. No action is required.
PSMSR573I <Session Unique Identifier> Successfully added supported capabilities to the session. Total number of session capabilities: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR574E <Session Unique Identifier> Failed to register recorder for capability ID <number> (Additional info: <details>)
Recommended Action:
The recorder could not be registered for the specified capability. Contact CyberArk support.
PSMSR575I Password complexity policy is defined. Overriding default policy
Recommended Action:
This is an informative message. No action is required.
PSMSR576E Audit filters failure. Error data: <details> (Codes: <number>, <number>)
Recommended Action:
The audit filters failed. For more information, refer to the specified error message.
PSMSR577I Audit filter ID <details> added for capability ID <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR578E <Session Unique Identifier> Can't find audit filter ID <details> configured for connection component ID <details>
Recommended Action:
The PSM could not find the audit filter that was configured for the specified connection component. Make sure that configuration is consistent – all filter IDs that are applied must be defined.
PSMSR579I <Session Unique Identifier> PSM Audit server was set with recorder type <number>, but special handling is only available for recorder type <number> (video)
Recommended Action:
This is an informative message. No action is required.
PSMSR580I <Session Unique Identifier> PSM Audit server was set with recorder type <number>, start time <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR581I <Session Unique Identifier> PSM Audit server Job was set with Video recorder start time <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR582E Failed to get Vault IP value (Error: <details>)
Recommended Action:
Failed to load the Vault IP parameter from the vault.ini file. Make sure your vault.ini file is valid, or Contact CyberArk support.
PSMSR583I Vault IP address: <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR584I Vault time difference: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR585I <Session Unique Identifier> Setting recorded session start time: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR586I <Session Unique Identifier> Setting recorded session end time: <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR587E Syntax error found in regular expression <details>. This regular expression will be ignored.
Recommended Action:
The PSM will ignore the specified regular expression due to a syntax error. Correct the specified regular expression.
PSMSR588I Shadow user <user> is no longer in use, and will be deleted
Recommended Action:
This is an informative message. No action is required.
PSMSR589I Stop event received, gracefully terminating Audit server job.
Recommended Action:
This is an informative message. No action is required.
PSMSR590I <Session Unique Identifier> Audit Server thread terminating after stop event received
This is an informative message. No action is required.
PSMSR591W Failed to get parameter <parameter> from basic parameter file. Parameter will be ignored.
Recommended Action:
The specified parameter could not be retrieved.
PSMSR592I <Session Unique Identifier> Running satellite process ClientDispatcher
Recommended Action:
Trace message - Running satellite process ClientDispatcher.
PSMSR593E <Session Unique Identifier> Failed to parse client dispatcher response - invalid PID number [<process id>]
Recommended Action:
An invalid response was received from the client dispatcher. If the dispatcher was provided by CyberArk, Contact CyberArk support. Otherwise, make sure that the dispatcher sends a valid PID number.
PSMSR595E <Session Unique Identifier> Web form settings are not configured for the connection component
Recommended Action:
The WebFormSettings element is not configured for the current connection component's TargetSettings. Add and configure the WebFormSettings element for the connection component.
PSMSR598E <Session Unique Identifier> Session ended while waiting for session component [<component>] to end
Recommended Action:
The session ended while waiting for a specific session component to finish. Handle this exception according to the action described for the exception that preceded this one.
PSMSR599E <Session Unique Identifier> Unable to attach to process by PID (Process probably belongs to a different session) [<code>, <code>]
Recommended Action:
This is an invalid process – it belongs to a different TS session. Handle this exception according to the action described for the exception that preceded this one.
PSMSR600E <Session Unique Identifier> <value> is an invalid value for a client specific parameter [<parameter>]. Make sure that a positive value is specified.
Recommended Action:
The specified client dispatcher timeout value is invalid. Specify a non-negative integer for the configuration value for the specified parameter.
PSMSR601I <Session Unique Identifier> Waiting for session component [<component>] to finish
Recommended Action:
This is an informative message. No action is required.
PSMSR602E <Session Unique Identifier> Unable to monitor component - invalid component pointer received
Recommended Action:
Contact CyberArk support.
PSMSR603I <Session Unique Identifier> Termination event [<details>] received
Recommended Action:
This is an informative message. No action is required.
PSMSR604I <Session Unique Identifier> Waiting for PID message from the client dispatcher (Wait timeout=<number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR605E <Session Unique Identifier> Error occurred while waiting for the dispatcher to communicate (Error details: [<details>])
Recommended Action:
An error occurred while waiting for the dispatcher to send the connection client PID. For more information, refer to the details specified in the message.
PSMSR606E <Session Unique Identifier> Timeout occurred while waiting for a specific component to end
Recommended Action:
A timeout occurred while waiting for a specific component to end. Reset the dispatcher timeout configuration.
PSMSR607E <Session Unique Identifier> Session component [<component>] cannot be added to ComponentsManager (Extra details: <details>)
Recommended Action:
An internal error occurred. The component type is not implemented. Contact CyberArk support.
PSMSR608E <Session Unique Identifier> WebForm client: Required client specific parameter [<parameter>] is missing
Recommended Action:
Critical client specific parameters are missing for the WebForm connection client. Check the relevant connection client's configuration and make sure all required client specific parameters exist.
PSMSR612I Checking if logon session (LUID) [<details>] belongs to Session [<session>]
Recommended Action:
This is an informative message. No action is required.
PSMSR613E <Session Unique Identifier> Failed to validate TS session [<session>], it is managed by another PSM session job
Recommended Action:
Failed to validate TS session. This is probably because the session was already closed. Check the trace log file for the reason the session was closed
PSMSR614E <Session Unique Identifier> Failed to validate session process [<process>], it is managed by another PSM session job
Recommended Action:
Failed to validate session process. This is probably because the session was already closed. Check the trace log file for the reason the session was closed
PSMSR615I <Session Unique Identifier> Validating session integrity (Stage: [<details>])
Recommended Action:
This is an informative message. No action is required.
PSMSR620I <Session Unique Identifier> An exception was thrown while checking if target session is valid. Assuming that it is not. Exception details: [<details>, <code>, <code>]
Recommended Action:
This is an informative message. No action is required.
PSMSR621E Failed to register session UUID [<details>] with ID [<id>] (Additional info: Session already exists)
Recommended Action:
Contact CyberArk support.
PSMSR622E Failed to register session ID [<id>] with session UUID [<details>] (Additional info: Session already exists)
Recommended Action:
Contact CyberArk support.
PSMSR623I <Session Unique Identifier> Target session is in 'disconnect' state
Recommended Action:
This is an informative message. No action is required.
PSMSR624E Failed to unregister session UUID [<details>] (Additional info: Session doesn't exist)
Recommended Action:
Contact CyberArk support.
PSMSR625E Failed to confirm validity for session UUID [<details>] (Additional info: Session doesn't exist)
Recommended Action:
Contact CyberArk support.
PSMSR626E Failed to retrieve session ID from session UUID [<details>] (Additional info: Session doesn't exist)
Recommended Action:
Contact CyberArk support.
PSMSR628E <Session Unique Identifier> Failed to register session as a manager for session [<session>]. Reason: Session doesn't exist.
Recommended Action:
Contact CyberArk support.
PSMSR629I <Session Unique Identifier> Manager session [<session>] has already been unregistered or doesn't exist on the current manager sessions list
Recommended Action:
Contact CyberArk support.
PSMSR630I A session UUID [<details>] was registered successfully in the sessions list. Details: ID=[<id>], LUID=[<details>]
Recommended Action:
This is an informative message. No action is required.
PSMSR631I A session UUID [<details>] was unregistered from the sessions list
Recommended Action:
This is an informative message. No action is required.
PSMSR632W Session UUID [<id>] didn't pass validation check within the sessions list
Recommended Action:
This is an informative message. Contact CyberArk support.
PSMSR633E Failed to retrieve create event for update live sessions list job. Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR634W Session ID [<code>] didn't pass validation check within the sessions list
Recommended Action:
This is an informative message. Contact CyberArk support.
PSMSR635E <Session Unique Identifier> Failed to register monitored session (Additional info: Session doesn't exist)
Recommended Action:
Contact CyberArk support.
PSMSR636E <Session Unique Identifier> Failed to initialize session. Reason: Invalid Session. Details: ID=[<code>]
Recommended Action:
Contact CyberArk support.
PSMSR637E Failed to confirm validity for session ID [<id>] (Additional info: Session doesn't exist)
Recommended Action:
Contact CyberArk support.
PSMSR638E <Session Unique Identifier> Unknown session action specified (<details>)
Recommended Action:
Contact CyberArk support.
PSMSR650I Update live sessions list job was created
Recommended Action:
This is an informative message. No action is required.
PSMSR651I Update live sessions list job has stopped
Recommended Action:
This is an informative message. No action is required.
PSMSR652E Failed to get LiveSessionsListMessage. Reason: Message is NULL.
Recommended Action:
Trying to get LiveSessionsListMessage but the message is NULL
PSMSR653E A timeout occurred while waiting for the ServiceDataReceiver
Recommended Action:
The WaitForSingleObject function failed with a timeout error code.
PSMSR654E An exception occurred during CPSMUpdateLiveSessionsListJob execution. Reason: <reason>. Vault live session list will be cleared and UpdateLiveSessionsList job will be aborted.
Recommended Action:
An exception occurred while executing CPSMUpdateLiveSessionsListJob.
PSMSR655I PSM current live sessions number is: <number>
Recommended Action:
This is an informative message. No action is required.
PSMSR656I PSM current live sessions is empty. Vault live sessions list will be cleared.
Recommended Action:
This is an informative message. No action is required.
PSMSR660E Failed to clear Vault live sessions list. Error: <error>
Recommended Action:
An internal error occurred.
PSMSR661I Setting Live Sessions Monitoring Settings
Recommended Action:
This is an informative message. No action is required.
PSMSR663I Overriding Live Sessions Monitoring Settings for policy [<policy>]
Recommended Action:
This is an informative message. No action is required.
PSMSR664E <Session Unique Identifier> Invalid Session Token. Inconsistent policy detected (<details>,<details>)
Recommended Action:
Contact CyberArk support.
PSMSR665E <Session Unique Identifier> Insufficient privileges; cannot access session file (Details: <details>, <details>, <details>, <details>, <code>)
Recommended Action:
Contact CyberArk support.
PSMSR667E Failed to get file categories from session file: <file>
Recommended Action:
Contact CyberArk support.
PSMSR668E Failed to get permissions on session file: <file>
Recommended Action:
Contact CyberArk support.
PSMSR669E Failed to get permissions on session file; error when escaping string [<details>]: <code>, <details>
Recommended Action:
Contact CyberArk support.
PSMSR670I Creating Update Live Sessions List job
Recommended Action:
This is an informative message. No action is required.
PSMSR671E Fatal error occurred in update live sessions list job. Shutting down the system <details> (Codes: <code>, <code>)
Recommended Action:
Contact CyberArk support.
PSMSR672E Failure occurred in update live sessions list job. <details> (Codes: <code>, <code>)
Recommended Action:
A generic internal error occurred while refreshing configuration. For more information, refer to the details specified in the message.
PSMSR673I Updating live sessions list
Recommended Action:
This is an informative message. No action is required.
PSMSR674I Clearing live sessions list (<number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR675I Update Live Sessions List job is starting
Recommended Action:
This is an informative message. No action is required.
PSMSR676E Failed to retrieve authentication token for update live sessions list job. Code: <code>
Recommended Action:
An internal error occurred and the authentication retrieval failed. Contact CyberArk support.
PSMSR677I Initializing update live sessions list job (<number>)
Recommended Action:
This is an informative message. No action is required.
PSMSR678I Received update live sessions list message
Recommended Action:
This is an informative message. No action is required.
PSMSR679I Received timeout while waiting for update live sessions list message; checking configuration and waiting again
Recommended Action:
This is an informative message. No action is required.
PSMSR680E Unexpected result received while waiting for update live sessions list message. Error code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR681E Encountered an error while waiting for update live sessions list message. Error code: <code>
Recommended Action:
This is an informative message. No action is required.
PSMSR682E <Session Unique Identifier> Unknown administrative action specified: [<details>]
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR683I PSM Server shutting down. Update live sessions list job is stopping.
Recommended Action:
This is an informative message. No action is required.
PSMSR685E <Session Unique Identifier> Failed to register live session; session will not be monitored. Reason: <reason>
Recommended Action:
An internal error occurred – the system failed to register a live session. Contact CyberArk support.
PSMSR690E Failed to update live sessions list. Error: <details>
Recommended Action:
An internal error occurred. The system failed to update a file category with a specific value. For more information, refer to the details in the message.
PSMSR692I PSM supports maximum of <number> properties for holding the live sessions list. New sessions will not be updated.
Recommended Action:
The system supports five Vault file categories for live sessions list, and the PVWA will not display more than 500 live sessions.
PSMSR694E <Session Unique Identifier> Signal <signal> is not supported
Recommended Action:
An unsupported signal occurred. Contact CyberArk support.
PSMSR695I <Session Unique Identifier> Signal [<signal>] has occurred and is about to be handled
Recommended Action:
A signal occurred during the session.
PSMSR696I <Session Unique Identifier> Terminate signal is being handled. Session will be terminated.
Recommended Action:
A terminate signal is being handled by throwing this exception.
PSMSR698I <Session Unique Identifier> [<signal>] signal has been handled. Current session is being closed.
Recommended Action:
A terminate signal is being handled by throwing this exception.
PSMSR699W Failed to unregister admin session [<details>] from session [<details>]. Reason: Admin session wasn't found in the session managers list.
Recommended Action:
While trying to unregister an admin session, the system couldn’t find it in the list of managers that manage the same account.
PSMSR700E <sender session uuid> Failed to send signal to target session [<session>]
Recommended Action:
The signal object is null. Contact CyberArk support.
PSMSR701E Selected component <component> does not contain the target settings definitions.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR702I <Session Unique Identifier> Session signal [<details>] has been sent to session [<session>]
Recommended Action:
A signal message has been sent from session A to session B.
PSMSR703I <Session Unique Identifier> Managed session [<session>] has been unregistered from this current session
Recommended Action:
This session is managing another session. Unregister it from the target session.
PSMSR704I <Session Unique Identifier> Sending target terminated signal to all admin sessions. Number of admin sessions is: <number>.
Recommended Action:
Live admin sessions (live sessions that view/control/terminate) of this session receive signals for the target terminated.
PSMSR705I <Session Unique Identifier> Managed session [<session>] has been registered to this current session
Recommended Action:
This session is managing another session (it has a target), register it as a manager of the target session.
PSMSR706E <Session Unique Identifier> An error occurred while preparing to invoke administrative session. Reason: <reason>
Recommended Action:
Failed to run the BeforeConnectionClientInvoke command. For more information, refer to the reason in the message.
PSMSR711E <Session Unique Identifier> Failure occurred while finalizing session. <details> (Codes: <code>, <code>)
Recommended Action:
A generic error occurred - the system failed to finalize the PSM session. For more information, refer to the reason in the message. Contact CyberArk support.
PSMSR712E <Session Unique Identifier> Insufficient privileges for user [<user>] to perform administrative action [<action>] on target session [<session>], target policy [<policy>]
Recommended Action:
Make sure you have the required permissions to perform the requested operation, then Contact CyberArk support.
PSMSR714I <Session Unique Identifier> Checking administrative session configuration and permissions, action [<action>], phase [<number>]
Recommended Action:
This is an informative message. No action is required.
PSMSR715I <Session Unique Identifier> Initializing admin session permission check on target session (<session>). Details: PolicyID=[<policy id>], TerminatingUsersAndGroups=[<details>]
Recommended Action:
This is an informative message. No action is required.
PSMSR716I <Session Unique Identifier> Checking if user is in groups allowed to terminate live sessions
Recommended Action:
This is an informative message. No action is required.
PSMSR721I <Session Unique Identifier> Initializing admin session configuration check. TargetSession=[<value>], Policy=[<value>], AllowMonitor=[<value>], AllowTerminate=[<value>], MonitoringLevel=[<value>], OverrideSettings=[<value>], OverrideAllowMonitor=[<value>], OverrideAllowTerminate=[<value>]
Recommended Action:
This is an informative message. No action is required.
PSMSR722W <Session Unique Identifier> Failed to load PolicyId from target session (<details>) file categories
Recommended Action:
This is an informative message. No action is required.
PSMSR723E <Session Unique Identifier> Live Monitoring Configuration object used without being initialized (target session: <session>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR724W <Session Unique Identifier> Live Sessions Monitoring is disabled; operation cannot be performed (target session: <session>)
Recommended Action:
Live sessions monitoring is not enabled. In the system configuration, enable Live sessions monitoring.
PSMSR725E <Session Unique Identifier> Live Monitoring Permissions Check object used without being initialized (target session: <details>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR726E <Session Unique Identifier> Administrative Action [<details>] is not enabled in target policy [<policy>] configuration (target session: <session>)
Recommended Action:
Make sure the PSM is configured to allow the requested operation.
PSMSR727E <Session Unique Identifier> Invalid phase specified in session state. (Diagnostic information: <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR728E <Session Unique Identifier> Invalid type specified in session state. (Diagnostic information: <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR729E <Session Unique Identifier> Invalid administrative action specified in session state. (Diagnostic information: <details>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR730I <Session Unique Identifier> Initializing session state object. Action: [<details>], Phase: [<number>]
Recommended Action:
This is an informative message. No action is required.
PSMSR731I <Session Unique Identifier> Setting session phase in session state object. Previous value: [<value>], New value: [<value>]
Recommended Action:
This is an informative message. No action is required.
PSMSR732I <Session Unique Identifier> Checking if audit should be written according to session state. Type: [<type>], Phase: [<phase>]
Recommended Action:
This is an informative message. No action is required.
PSMSR733I <Session Unique Identifier> According to session state, audit should not be written. Type: [<type>], Phase: [<phase>]
Recommended Action:
This is an informative message. No action is required.
PSMSR734I <Session Unique Identifier> According to session state, audit should be written. Type: [<type>], Phase: [<phase>]
Recommended Action:
This is an informative message. No action is required.
PSMSR735E <Session Unique Identifier> Invalid audit record type specified. (Diagnostic information: <code>, <code>, <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR736W Invalid audit Extra-Details parameter type specified. (Diagnostic information: <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR737W Invalid audit extra details parameter specified; not added to audit record (Diagnostic information: <details>)
Recommended Action:
An internal error occurred – a new key-value pair could not be set in the audit record map. This is a trace message; no action is required.
PSMSR738E Failed to get token from process (process id: <id>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR739I <Session Unique Identifier> Setting token type in session state object. Previous value: [<value>], New value: [<value>]
Recommended Action:
This is an informative message. No action is required.
PSMSR740E <Session Unique Identifier> Invalid token type specified in session state. (Diagnostic information: <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR741E <Session Unique Identifier> Token type <type> is not supported
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR742I <Session Unique Identifier> Updating session storage owners
Recommended Action:
This is an informative message. No action is required.
PSMSR743E Failed to clone <details> object. Reason: The 'other' object is not initalized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR751I Setting Secure Connect Settings
Recommended Action:
This is an informative message. No action is required.
PSMSR752E <Session Unique Identifier> Invalid Session Token. Secure Connect not enabled for user.
Recommended Action:
Secure Connect is not enabled for this user. Contact CyberArk support.
PSMSR753I <Session Unique Identifier> Checking if secure connect is enabled for user
Recommended Action:
This is an informative message. No action is required.
PSMSR754I <Session Unique Identifier> Setting session type in session state object. Previous value: [<number>], New value: [<number>]
Recommended Action:
This is an informative message. No action is required.
PSMSR755E <Session Unique Identifier> Invalid secure connect session token. (Diagnostic information: <details>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR756E <Session Unique Identifier> Invalid Session Token. Secure Connect inconsistency detected. (Diagnostic information: <code>, <details>, <details>)
Recommended Action:
The system tried to use an invalid session token. For more information, refer to the details in the message. Contact CyberArk support.
PSMSR757E <Session Unique Identifier> Invalid Session Token. Secure Connect environment inconsistency detected. (Diagnostic information: <details>, <code>)
Recommended Action:
The system tried to use an invalid session token. For more information, refer to the details in the message. Contact CyberArk support.
PSMSR758E <Session Unique Identifier> Failed to get safe details: <details>
Recommended Action:
The system failed to get the specified safe information. Contact CyberArk support.
PSMSR759E <Session Unique Identifier> Invalid Session Token. Instructed to clear password content in a non-Secure Connect session. (Diagnostic information: <details>)
Recommended Action:
The system tried to use an invalid session token and was instructed to clear password content in a non-Secure Connect session. For more information, refer to the details in the message. Contact CyberArk support.
PSMSR760E <Session Unique Identifier> Failed to clear password object content. Safe: <Safe>, Folder: <folder>, Object: <object>, SessionId: <id>. Error: <error>
Recommended Action:
The system failed to clear password content. Contact CyberArk support.
PSMSR761I <Session Unique Identifier> Cleared password content successfully (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR762E <Session Unique Identifier> Insufficient privileges to clear password object content. Safe: <Safe>, Folder: <folder>, Object: <object>, SessionId: <id>, User: <username>.
Recommended Action:
You do not have sufficient privileges to clear password content. Contact CyberArk support.
PSMSR763E <Session Unique Identifier> Failed to remove single-use file category from password. Safe: <Safe>, Folder: <folder>, Object: <object>, SessionId: <id>. Error: <error>
Recommended Action:
The system failed to remove single-use file category from the password. Contact CyberArk support.
PSMSR764I <Session Unique Identifier> Removed single-use file category from password (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR765E <Session Unique Identifier> Failed to get single-use file category value from password. Safe: <Safe>, Folder: <folder>, Object: <object>, SessionId: <id>. Error: <error>
Recommended Action:
The system failed to get a single-use file category value from the password. Contact CyberArk support.
PSMSR766I <Session Unique Identifier> Successfully queried single-use file category value from password (Safe: <Safe>, Folder: <folder>, Object: <object>)
Recommended Action:
This is an informative message. No action is required.
PSMSR767E <Session Unique Identifier> Failed to initialize logon account. (Diagnostic information: <details>)
Recommended Action:
The system failed to initialize the logon account. Contact CyberArk support.
PSMSR768E <Session Unique Identifier> Failed to find file category <category> in the account.
Recommended Action:
The system failed to find the specified file category in the account. Contact CyberArk support.
PSMSR769I <Session Unique Identifier> Logon account file category is missing. Reason: <details>
Recommended Action:
This is an informative message. No action is required.
PSMSR770E <Session Unique Identifier> Failed to initialize logon account. Reason: Invalid file categories.
Recommended Action:
The system failed to initialize the logon account. Contact CyberArk support.
PSMSR771I <Session Unique Identifier> Logon account loaded successfully.
Recommended Action:
This is an informative message. No action is required.
PSMSR772I <Session Unique Identifier> Logon account capability is enabled but is not defined for the target account.
Recommended Action:
This is an informative message. No action is required.
PSMSR773E A failure occurred during the recovery process. Failed to obtain recordings list. Error: <details>.
Recommended Action:
An internal error occurred. Make sure the vault permissions are valid, or Contact CyberArk support.
PSMSR774I Trimmed escape character <character> from end of audit record Extra-Detail value <details>.
Recommended Action:
Remove the escape character from the end of the audit record “Extra-Detail value”. For more information, refer to the details in the message.
PSMSR775E Session data not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR861I <Session Unique Identifier> Adding message alert satellite process.
Recommended Action:
This is an informative message. No action is required.
PSMSR862I <Session Unique Identifier> Running satellite process PSMMessageAlert.
Recommended Action:
This is an informative message. No action is required.
PSMSR863E <Session Unique Identifier> Failed to display error message box: <message content>. Extra Details: <details>. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR864E <Session Unique Identifier> A failure occurred while waiting for the PSMMessageAlert to end. Extra Details: <details>. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR865E Failed to display message box: <message content>. Extra Details: <details>. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR866E <Session Unique Identifier> Failed to retrieve the session token. Error: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR867E Failed to retrieve the session token for session id: <id>. Error: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR868E Failed to log off session id: <id>. Code: <code>. (Diagnostic information: <details>).
Recommended Action:
The system failed to log off the session. Contact CyberArk support.
PSMSR869E Failed to read parameters from virtual channel. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR870E Failed to open vault file. Reason: <details>.
Recommended Action:
For more information, refer to the details in the message or contact CyberArk support.
PSMSR871E Failed to read from vault file. Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR872E Failed to read parameters from vault file. Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR873E Failed to read parameters from vault file. Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR875E Open vault file operation failed (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>). Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR876E Read vault file operation failed (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>). Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR877E Close vault file operation failed (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>). Reason: <details>.
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR878I Open vault file operation success (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>).
Recommended Action:
This is an informative message. No action is required.
PSMSR879I Close vault file operation success (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>).
Recommended Action:
This is an informative message. No action is required.
PSMSR880I Seek vault file operation success (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>).
Recommended Action:
This is an informative message. No action is required.
PSMSR881I <Session Unique Identifier> Starting to read session parameters.
Recommended Action:
This is an informative message. No action is required.
PSMSR882I <Session Unique Identifier> Finished reading session parameters.
Recommended Action:
This is an informative message. No action is required.
PSMSR883I Creating <job name> channel message server job.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR884E File size exceeded max size of <file size in bytes>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR885E Failed to load logon user credentials of <user's name> user. Reason: <details>
Recommended Action:
Make sure the PSM Application Users have the relevant permissions in the PSM Safe or contact CyberArk professional services
PSMSR886E Failed to serialize the logon user credentials. Reason: <details>.
Recommended Action:
For more information, refer to the details in the message. Contact CyberArk support.
PSMSR887E Username length is invalid. [Username Length: <length>].
Recommended Action:
Configure a shorter username for the logon user.
PSMSR888E Password length is invalid. [Password Length: <length>].
Recommended Action:
Configure a shorter password for the logon user.
PSMSR889E Failed to copy the username into the response message. Error Code: <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR890E Failed to copy the password into the response message. Error Code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR891E Failed to handle the session logon request. Diagnostic information: <details>, Reason: <details>.
Recommended Action:
For more information, refer to the details in the message. Contact CyberArk support.
PSMSR892E The session logon request message size is invalid. [Message Size: <size>]
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR893E Session id was not found in session synchronizer. Diagnostic information: <details>, (Session id: <id>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR894W Session id was already registered in the session synchronizer. Existing record will be overridden. (Session id: <id>)
Recommended Action:
This is an informative message. No action is required.
PSMSR895E Failed to initiate the session logon request handler. Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR896E The session ID synchronizer is not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR897E The logon user retriever is not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR898E Failed to initialize the logon user retriever. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR899E The request message in not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR900E The logon credentials are not initialized.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR901E Failed to notify session keeper. Reason: <reason>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR902E Failed to notify component. Reason: <reason>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR903I <Session Unique Identifier> Sending minimize prevention request to the session keeper
Recommended Action:
This is an informative message. No action is required.
PSMSR904I <Session Unique Identifier> Successfully sent minimize prevention request to the session keeper
Recommended Action:
This is an informative message. No action is required.
PSMSR905I <Session Unique Identifier> Sending abort minimize prevention request to the session keeper
Recommended Action:
This is an informative message. No action is required.
PSMSR906I <Session Unique Identifier> Successfully sent abort minimize prevention request to the session keeper
Recommended Action:
This is an informative message. No action is required.
PSMSR907E <Session Unique Identifier> Session keeper was terminated unexpectedly
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR908E <Session Unique Identifier> Session keeper was not initialized
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR909E <Session Unique Identifier> Failed to hash session UUID. Error code: <code>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR910E Failed to convert hashed session UUID to hexadecimal. Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR911I <Session Unique Identifier> The details of the session were deleted since there wasn't a valid login. (Session id: <id>)
Recommended Action:
This is an informative message. No action is required.
PSMSR912I <Session Unique Identifier> The logon details of session id <id> were updated successfully
Recommended Action:
This is an informative message. No action is required.
PSMSR913E Failure occurred while handling session. <details> (Codes: <code>, <code>)
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR914I Delete Vault file operation success (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>).
Recommended Action:
This is an informative message. No action is required.
PSMSR915E Delete Vault file operation failed (Diagnostic information: safe=<safe name>, folder=<folder name>, object=<object name>). Reason: <details>
Recommended Action:
| ■ | For more information, refer to the details in the message or contact CyberArk support. |
PSMSR916E Failed to delete Vault file. Reason: <details>
Recommended Action:
A failure occurred while trying to delete the Vault file. For more information, refer to the details in the message. Contact CyberArk support.
PSMSR917E <Session Unique Identifier> Your request to connect through PSM has expired. Please try to connect again through the Password Vault Web Access.
Recommended Action:
Connect again through the Password Vault Web Access.
PSMSR918E Failed to read the session parameters from the session synchronizer (Session ID: <id>, Session UUID: <Session Unique Identifier>). Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR919E Failed to find session identifiers for session id: <id>. Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR920W The details of the session were deleted since there wasn't a valid login. (Session id: <id>)
Recommended Action:
This is an informative message. No action is required.
PSMSR921E Failed to add the session parameters to the session synchronizer (Session id: <id>). Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR922E Failed to update the logon details of the session in the session synchronizer (Session id: <id>). Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR923E Failed to remove the session parameters from the session in the session synchronizer (Session id: <id>). Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR924E Failed to handle the first message of the logon request. Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR925E Failed to handle the second message of the logon request. Reason: <details>
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR926W Failed to remove the session parameters for session id: <id>. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR927W Failed to handle the disconnection of the logon request for session id: <id>. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR928E The session LUID was not found.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR929E Unexpected session logon request message was received.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR930E The transaction id of this session is older than the one in the session synchronizer (Diagnostic information: <details>). (Session id: <id>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR931I <Session Unique Identifier> Failed to confirm session identity. (Session id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR934I <Session Unique Identifier> Satellite process PreventWindowHide will not execute because RemoteApp user experience is enabled.
Recommended Action:
This is an informative message. No action is required.
PSMSR935E <Session Unique Identifier> Failed to prepare the connection client. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR936I <Session Unique Identifier> RemoteApp user experience is enabled for this session.
Recommended Action:
This is an informative message. No action is required.
PSMSR937I <Session Unique Identifier> RemoteApp user experience is disabled for this session.
Recommended Action:
This is an informative message. No action is required.
PSMSR938I <Session Unique Identifier> RemoteApp user experience is disabled for this session, the parameter is missing or invalid.
Recommended Action:
This is an informative message. No action is required.
PSMSR939E <Session Unique Identifier> A failure occurred during a password change. Reason:<details>.
Recommended Action:
Failed to change the PSM Application User's password. For more information, refer to the details in the message. Contact CyberArk support.
PSMSR940I PSM Listener signal about session <id> logoff.
Recommended Action:
This is an informative message. No action is required.
PSMSR941E PSM listener failed to open logoff event object for session Id: <id>. Code: <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR942E PSM listener failed to signal the logoff event object for session Id: <id>. Code: <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR943E Failed to query <Session Unique Identifier> status, process handler is invalid. Code <code>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR944I <Session Unique Identifier> Waiting for TSSession logoff event. (Session id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR945I <Session Unique Identifier> TSSession logoff event was triggered, the session was logged off successfully. (Session id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR946E <Session Unique Identifier> Session keeper logoff timeout reached while waiting for the session to logoff. (Session id: <id>).
Recommended Action:
In a loaded environment, consider increasing the value of the ‘SessionKeeperShutdownTimeout’ parameter in the Password Vault Web Access. Configure this in the Administration tab à Options à Configurations à Privileged Session Management à Session Setting à Advanced Settings.
PSMSR947E <Session Unique Identifier> Failed to send stop command to the session keeper, session keeper is not accessible. (Session id: <id>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR948W <Session Unique Identifier> Failed to logoff the TSSession gracefully. Try to logoff the session brutally. (Session id: <id>). Reason: <details>.
Recommended Action:
The system failed to logoff the session gracefully, it will logoff the session brutally.
PSMSR949E <Session Unique Identifier> Failed to check if <process name> is active. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR950W <Session Unique Identifier> Failed to extract parameter <parameter name> of the session token message. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR951E Session uuid was not found in session synchronizer. Diagnostic information: <details>, (Session UUID: <Session Unique Identifier>).
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR952E Failed to remove the session parameters from the session synchronizer (Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR953E Failed to add the session parameters to the session synchronizer (Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support
PSMSR954E Failed to relate the session uuid in the session synchronizer (Session ID: <id>, Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR955E Failed to get the session uuid by session id (Session ID: <id>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR956E Failed to check if session UUID was already registered in the session synchronizer (Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR957W Session uuid was already registered in the session synchronizer. Existing record will be overridden. (Session UUID: <Session Unique Identifier>).
Recommended Action:
This is an informative message. No action is required.
PSMSR958W The Session Id and Session UUID do not match the one registered in the map. (Session ID: <id>, Session UUID: <Session Unique Identifier>).
Recommended Action:
This is an informative message. No action is required
PSMSR959E Failed to check if session id was already registered in the session synchronizer (Session ID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR960E Failed to remove the session parameters for invalid session (Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR961I Enforcement of RDS <parameter name> parameter is not supported. (Session UUID: <Session Unique Identifier>).
Recommended Action:
This is an informative message. No action is required.
PSMSR962E No <node name> nodes in the session token message (Extra information: <details>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR963E The session UUID was already used for a connection request, so the current connection request is invalid (Session UUID: <Session Unique Identifier>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR964I The <setting name> RDS setting value received from session token is <state>.
Recommended Action:
This is an informative message. No action is required.
PSMSR965E Failed to read the session parameters from the session synchronizer (Session UUID: <Session Unique Identifier>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR966W <Session Unique Identifier> Logoff from the session brutally failed. (Session id: <id>). Reason: <details>.
Recommended Action:
This is an informative message. No action is required.
PSMSR967I Creating periodic cleaner job.
Recommended Action:
This is an informative message. No action is required.
PSMSR968E Failed to delete expired session data entry. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR969I Periodic cleaner job was created.
Recommended Action:
This is an informative message. No action is required.
PSMSR970I Periodic cleaner job was destroyed.
Recommended Action:
This is an informative message. No action is required.
PSMSR971I Periodic cleaner job has stopped execution.
Recommended Action:
This is an informative message. No action is required.
PSMSR972E Failed to clean expired session data entries from the session synchronizer. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR973I Session data was removed from the session synchronizer. (Session UUID: <Session Unique Identifier>).
Recommended Action:
This is an informative message. No action is required.
PSMSR974I <Session Unique Identifier> Failed to stop alert message. Reason: <details>.
Recommended Action:
This is an informative message. No action is required.
PSMSR975W Session keeper was already closed with successful exit code: <code>.
Recommended Action:
This is an informative message. No action is required.
PSMSR976I <Session Unique Identifier> Logging off the session (Session id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR977E The connection request message number <number> is an invalid size. [Message Size: <size>].
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR978I The session id was successfully registered and will be allowed to logon. (Session UUID: <Session Unique Identifier>, Session Id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR979E Failed to check if session is allowed to logon. Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR980W The session UUID wasn't found while trying to check if it is allowed to logon. (Session UUID: <Session Unique Identifier>, Session Id: <id>).
Recommended Action:
This is an informative message. No action is required.
PSMSR981E The session <Session Unique Identifier> is not allowed to logon because the session id <id> wasn't registered.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR982E Failed to register session id. (Session UUID: <Session Unique Identifier>, Session Id: <id>). Reason: <details>.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR983E The session <Session Unique Identifier> is being stopped because the Protocol Provider didn't run.
Recommended Action:
Look for errors in the Event Viewer and contact CyberArk support.
PSMSR984E Encountered a mismatch of session UUID while handling a second connection request from Protocol Provider. (Session UUID: <Session Unique Identifier>).
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR985I Add session id <id> logoff - event's name to the listener list.
Recommended Action:
This is an informative message. No action is required.
PSMSR986W Tried to add session id <id> logoff-event's name to the listener list but the session id was already exist - the event name will be updated.
Recommended Action:
This is an informative message. No action is required.
PSMSR987I Session id <id> logoff-event's name was added successfully to the listener list (Diagnostic information: <details>).
Recommended Action:
This is an informative message. No action is required.
PSMSR988I Get session id <id> logoff-event's name from the listener list.
Recommended Action:
This is an informative message. No action is required.
PSMSR989E Session id <id> was not found in the listener logoff-events list.
Recommended Action:
An internal error occurred. Contact CyberArk support.
PSMSR990I Succeeded to get session id <id> logoff-event's name from the listener list.
Recommended Action:
This is an informative message. No action is required.
PSMSR991I Listener failed to get session id <id> logoff-event's name. Reason: <details>.
Recommended Action:
This message may have been issued due to a non-PSM session, such as a maintenance user's session.
This is an informative message. No action is required.
PSMSR992W <Session Unique Identifier> Logoff event was already triggered, the session was already logged off. (Session id: <id>).
Recommended Action:
This is an informative message. No action is required.
