Collect Log Files

The CAVaultManager utility enables you to collect log files from the Vault server to help with troubleshooting, using the CAVaultManager CollectLogs command.

This command creates a folder on the Vault server and stores the following files in the folder:

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italog.log

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UpgradeDB.Log

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ENEConsole.log

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trace.d (0-4)

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LogicContainer.log

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ENETrace.log

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dbparm.ini

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BLServiceApp.exe.config

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paragent.log

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tsparm.ini

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ClusterVaultConsole.log

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PARagent.ini

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my.ini

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ClusterVaultTrace.log

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PADR.log

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VaultDB.log

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CAVaultManager.log

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PADR.ini

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MSInfo

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ClusterVault.ini

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VaultConfigurations.log

CAVaultManager CollectLogs

CAVaultManager uses the CollectLogs parameter to provide the following option:

CAVaultManager CollectLogs [/OutputFolderName <FOLDER>]

This usage is explained in the following table:

Command	Flag	Description
CollectLogs		Creates a folder on the Vault server machine and stores a set of Vault server log files in it.
	/OutputFolderName	The full path of a folder where the Vault server log files are saved.
/?		Displays the list of options available with this utility.

For more information about CAVaultManager commands, see CAVaultManager.

Collect the Vault server log files

On the Vault server machine, at a command line prompt, run the CAVaultManager.exe CollectLogs command.

Use the /OutputFolderName option to specify the full path of a specific folder where the Vault server log files will be saved. In the following example, the log files are saved in the c:\ServerLogs folder:

CAVaultManager.exe CollectLogs /OutputFolderName c:\ServerLogs

If you do not specify the /OutputFolderName option, the Vault server log files are saved in the c:\ProgramFiles(x86)\PrivateArk\server\ folder.

Before transferring this folder from the Vault server machine, compress it. You can then store it in a Safe or send it to the Vault administrator for troubleshooting.