System requirements and supported browsers

This topic lists browsers and versions tested with CyberArk Identity portals (Identity Administration portal, User Portal, and User Behavior Analytics) and the Browser Extension.

All portals were designed for a browser window width of 1366 pixels or higher. If your browser window is less than 1366 pixels you will see horizontal scroll bars.

Browser support

CyberArk Identity supports the following browsers:

Browser support

Browser

Version

Microsoft Edge

Latest version available at release

Mozilla Firefox

Latest version available at release

Google Chrome

Latest version available at release

Apple Safari

Latest version available at release

For silent authentication to work correctly, some web browsers need additional configuration (see Configure browsers for silent authentication) or a browser extension (see Manage credentials with Workforce Password Management).

On devices, the CyberArk Identity mobile app opens the web applications in the native browser unless that application requires a browser extension to provide single sign-on. For these applications only, the CyberArk Identity mobile app opens the application in its built-in browser.

Supported protocols

CyberArk Identity employs the following industry standard authentication protocols:

Protocol Version

Specification

SAML

1.1, 2.0

SAML Specification

OAuth

2.0

OAuth Specification

OIDC

1.0

OIDC Specification

WS-Fed

1.2

WS-Fed Specification

Browser Extension requirements and supported browsers

Computers must meet the following requirements to install the Browser Extension.

  • Microsoft .NET Framework 4.6.2 or later
  • Microsoft Installer 3.1 or later

In addition, browser support for the Browser Extension features is indicated in the following table:

 

Chrome
(latest available at release)

Firefox
(latest available at release)

Edge

Form filling Yes Yes

Yes
App capture Not supported Yes

Not supported
Land and Catch Yes Yes

Yes
App Launch Yes Yes

Yes

CyberArk Identity Browser Extension support

The Browser Extension for Internet Explorer and Safari is deprecated.

 

Computers must meet the following requirements to install the Browser Extension.

  • Microsoft .NET Framework 4.6.2 or later
  • Microsoft Installer 3.1 or later

In addition, browser support for the Browser Extension features is indicated in the following table:

 

Chrome
(latest available at release)

Firefox
(latest available at release)

Edge

Form filling Yes Yes

Yes
App capture Not supported Yes

Not supported
Land and Catch Yes Yes

Yes
App Launch Yes Yes

Yes

Device support

You can enroll the following devices in CyberArk Identity. See the following topics for more information about the purpose of device enrollment.

The purpose of the cloud agents is to enforce authentication profiles. The cloud agents are only active during authentication. Unlike anti-virus and endpoint detection and response agents, the CyberArk cloud agents are not listening to system events or otherwise consuming endpoint resources after the user logs in.

Device support for cloud agents and device trust

Operating System

Versions supported

Windows

10, 11, Server 2012 R2, Server 2016, Server 2019 and Server 2022

Desktop Experience is required for Windows servers.

macOS

10.15 and later
Device support for mobile apps

Operating System

Versions supported

iOS

14.x and later

iPadOS

14.x and later

watchOS

6.x and later

Android

11.x and later

The CyberArk Identity mobile app is not available in the following countries.

  • Cuba

  • Iran

  • Lebanon

  • North Korea

  • Sudan

  • Syria

  • Iraq

  • Libya

  • Palestinian Authority territories

    • West Bank, including East Jerusalem

    • Gaza Strip

Language support

Foreign language support is provided for the following components, unless otherwise noted:

  • User Portal text strings
  • Identity Administration portal text strings
  • Documentation - CyberArk Identity User Portal content and partial Identity Administration portal content -- English and Japanese only

Not all of the languages listed below are available for all of the Identity Administration portal text strings.

Administrators can select a default language for UI text and system messages. The default setting, (--), is equivalent to not setting a language. In this case, the user's browser language selection is used.

If users select a different language in their User Portal, then that language takes precedence. For example, if you set the language to French in the Identity Administration portal and a user sets the language to Vietnamese in the User Portal, then Vietnamese is used for that user. Users can select a language in User Portal > Account > Personal Profile > Language drop-down list.

To configure the language option in the Identity Administration portal:

  1. Sign-in to the Identity Administration portal.

  2. Go to Core Services> Policies , then select the relevant policy.

  3. Click User Security Policies > User Account Settings.

  4. Select the default language in the Default Language drop-down list, then click Save.

    The default language matches the user's browser setting if you do not select a language here.

In this release, we support the following languages:

  • Arabic

  • German

  • English

  • Spanish

  • French

  • Italian

  • Japanese

  • Korean

  • Dutch

  • Polish

    Polish support is currently available for the User Portal, CyberArk Identity mobile app (iOS and Android), the authentication widget, and email templates.

  • Portuguese - Brazil

  • Portuguese

  • Russian

  • Serbian

  • Swedish

  • Thai

  • Vietnamese

  • Chinese - Simplified

  • Chinese - Traditional