Exempt users without valid authentication methods

CyberArk Identity looks into the user’s Active Directory/LDAP or CyberArk Cloud Directory account for the mobile phone number or email address used for multifactor authentication. Normally, users without a mobile phone number or email address cannot log into CyberArk Identity Connector when you enable authentication policy controls.

To exempt users from multifactor authentication when their account does not have a mobile phone number and email address:

  1. Log in to the Identity Administration portal.
  2. Click Core Services > Policies.
  3. Select the relevant policy or create a new one.
  4. Click Login Polices > CyberArk Identity.
  5. Enable the Allow users without a valid authentication factor to log in setting in the Other Settings section.
  6. Click Save.