Configure EPM service settings

This topic describes how to configure EPM service parameters.


In the Advanced area of the EPM service management console, you can review and update agent, service, and video recording configuration parameters, and custom security tokens.

When you make modifications in the configuration, they are not immediately saved, but the color of the Save button at the upper right corner changes to green, and you must click this button to save the change. To reset the configuration to its default, click Reset to CyberArk EPM Defaults.

Server configuration

The Server Configuration settings enable you to review and update several Server Configuration parameters.

In the EPM Management Console, go to Advanced à Server Configuration.

Server time settings



Deletion (Days)

The period of time after which an End-user computer, which is acknowledged as "Disconnected", is deleted.

Default value: 30

Time presentation



General Time Presentation

Whether to use the browser time zone or a custom time zone for presentation of time in the EPM console.

Default value: Custom time zone

Valid values: Custom time zone, Browser computer time zone

General Presentation Time Zone

The time zone to use when the 'General Time Presentation' value is set to 'Custom time zone'.

Default value: The time zone defined in the EPM Management Server.

Common settings



Show events in Events Management based on policy targets

Determines which events from applications managed by EPM policies are displayed in the Events Management page, according to specific, targeted users/computers.

  • In Basic mode, only events from applications that are not managed by policies are displayed.

  • In Extended mode, events from applications that are managed by policies that target specific users/computers are displayed, whereas events from applications that are managed by policies that target all computers and users are hidden.

  • In All mode, EPM displays all events, as if no advanced policies are applied.

    There is a retention period of three days for events generated by applications managed by advanced policies that are targeted to all users on the endpoint and were sent by an agent between the time when the policy was created and when it was received by the endpoint.

Default value: Extended

Valid values: Basic, Extended, All

Number of displayed aggregated results

Sets the number of displayed results in the Events Management, Application Catalog, and Policies Audit pages. Set a lower number to improve performance.

Default value: 250

Valid values: 250, 500, 750, 1000

Auto-synchronization of computer groups on the server



Synchronize Computer Groups

Enables you to synchronize your computers and custom groups using a .csv file.

Default value: Disable


To synchronize your computers and custom groups, click the link that represents the current value, and change the value and value the parameters listed in the dialog box that appears.

Immediate enforcement agent



Enable downloading Immediate Enforcement Agent

Whether users can download the Immediate Enforcement Agent MSI from the Download Center.

Default value: Off


After changing this parameter, refresh the Download Center page.

Credentials rotation



Security Key Encryption

Enables the EPM to encrypt the Credentials Rotation security key.

Default value: On

Audit video configuration

The following parameters enable you to save audit videos on a network share. When this configuration is enabled, you cannot set the video file destination in Audit video configuration.



Enable Network Share for video files destination

Enables EPM to save video audits on a network share.

Default value: On

Max. Movie Size (Mbytes)

The maximum size of a single audit video file.

Default value: 2048

Movie Upload Folder

The network share where video audit files are saved.

Default value: None (user-defined)


The name of the user who has read/write access to the Movie Upload Folder.

Default value: None (user-defined)


The password of the user who has read/write access to the Movie Upload Folder.

Default value: -


The maximum bandwidth used by EPM agents while uploading video audit movies.

Default value: 10 MB

Custom tokens

By default, the EPM service uses the administrator access token to elevate applications. To implement a more stringent set of permissions, you can create a custom user access token and use it in an advanced Windows policy with the Elevate action. For more details, see Access Tokens.


We recommended you use the built-in tokens, as their content differs according to the Windows platform version.

Add a custom token

  1. In the EPM management console, go to Advanced > User access tokens, then click Create token.

  2. Specify the name and description of the token.

  3. Under User groups, add users and groups to include in or exclude from the token.

    Click Add group and either type the name of a local or AD user or group, or click Find to use the CyberArk EPM Admin Utility to find it.

  4. Under Token owner, select the user group that becomes the owner of any objects created by a process that uses this access token.

  5. Under Privileges, click Set privileges and select the privileges that grant or deny access. When you update a token, you can choose to clear the existing privileges before applying the updated rules specified in the table.

  6. Under Integrity Level, select the token’s integrity level.

    By default, a token’s integrity level is High. This level enables resource managers, such as the file system, to use predefined policies that block processes of lower integrity or lower trustworthiness from reading or modifying objects created with the token.

  7. Click Create.

My account

You can change your password and security question used to log in to EPM. If you forgot your password and request a password reset, your security question and answer are used to confirm that you, and no one else, requested a reset of your password.

Change your password

  1. From the EPM Management Console, go to Advanced and then to My Account.

  2. Enter your current password and your new password.

  3. Click Change Password.

Change your security question

  1. From the EPM Management Console, go to Advanced and then to My Account.

  2. Enter your current password and your new security question and answer.

  3. Click Change Security Question.