Mobile app

This topic describes how to set up and join Remote Access using the CyberArk Mobile app, so that you can benefit from quick and easy access to your organization's applications quickly and securely using a QR code and biometric data.

Setup

Download the CyberArk Mobile app to your mobile phone, then open it.

CyberArk Mobile on the iOS AppStore

CyberArk Mobile on the Google Playstore

You can authenticate to the Remote Access tenant using either Face ID or Touch ID, depending on your phone settings.

User registration

The first time you use the CyberArk Mobile, you have to register using your biometric data. Subsequently, you can access your organization's applications quickly and securely, using a QR code and biometric data instead of providing your user name and password.

  1. On your mobile device, open the CyberArk Mobile app.

    The Register page opens, and you can begin your registration.

  2. The CyberArk Mobile app now prompts you for biometric authentication. This is either Face ID or Touch ID, depending on your mobile phone settings. The CyberArk Mobile app prompts you for this authentication each time you open the app.

  3. Select the Tenant's data center where Remote Access will create your user. If you were invited to join a Remote Access tenant, this information will be specified in the invitation email.

  4. Enter your phone number, including a + sign and the country code.

    Some unique phone number formats, such as M2M numbers, are not supported.

    Country

    Example of a phone number

    United States

    +12345678900

    United Kingdom

    +441234567890

    Singapore

    +6512345678

  5. Press SEND CODE, and then answer the CAPTCHA question to continue.

    Enter the code that you received.

    You can also request a new code, if needed.

    If you do not receive an SMS, you can click Call Me to receive a voice call with the code.

  6. Enter your first and last name, then click NEXT.

  7. Add your photo. Either take a new photo or use an existing one on your phone.

    To take a new photo, press the photo circle, then press Take Photo. After you have taken a photo of your face, press Use Photo.

    To select an existing photo, press the photo circle, then press Choose Photo. Select a photo of your face from the gallery, then press Use Photo.

    Check that the photo is clear, then click NEXT,

    or,

    Skip this step.

  8. Set the PIN code that CyberArk Mobile uses to restore your settings, when relevant.

  9. Confirm your PIN code, then click FINISH to register your user.

  10. Now, press SCAN QR CODE and scan the code on your workstation screen to connect to your organization's environment through Remote Access.

Log in to the Remote Access portal

Use the CyberArk Mobile app on your mobile phone to access your organization's applications quickly and securely in the Remote Access portal, using a QR code and biometric data.

  1. Browse to the Remote Access portal to display the Remote Access QR code.

  2. Using the CyberArk Mobile app, scan the QR code.

After Remote Access has authenticated you, the Applications page displays all the applications you can now access.

Upgrade

The CyberArk Mobile application is upgraded automatically, whenever an update is available.

Change your data center

CyberArk Mobile app services uses multiple data centers in different countries to give you the quickest and most transparent access to secure applications. CyberArk Remote Access SaaS runs on AWS data centers in the USA, EU, Canada, Australia, UK, India, and Singapore, and possible additional locations in the future.

You can switch from one data center to another, depending on the tenant you want to access. Use the same unique phone number and PIN code to access different data centers.

 

Any changes you make to your user profile in one data center are unique to that data center, and are not copied to other data centers when you switch back.

  1. In the CyberArk Mobile app, click the hamburger on the first page to view your profile.

  2. Under Settings, press Select data center to display the list of Remote Access data centers.

  3. Select the data center to access and check that the Server URL of that data center is correct, then click Apply.

  4. You can switch between data centers using the CyberArk Mobile PIN code you used during registration. In the informative message, click Continue.

  5. In the Restore account page, specify your CyberArk Mobile PIN code, and click Restore to add your user in the selected data center.

     

    If you do not know your PIN code and decide to create a new account, your CyberArk Mobile user will be permanently deleted from the selected data center and cannot be recovered.

    Your user, profile, and all account details will be deleted from all tenants in this data center.