Access using Phone/Text and Email Tokens

This topic describes how to join Remote Access and sign in using an SMS and email token.

Join Remote Access using phone/text and email tokens

  1. When you receive the invitation mail from Remote Access, open the mail on your computer.

  2. Click the invitation link to display the Sign in page, and then click Join <tenant name> without the CyberArk Mobile app.

  3. Select the country prefix for your phone number, then enter the full phone number. This must be the same phone number that was specified in your invitation to join Remote Access.

    Check I'm not a robot, then click Join.

    If your phone number is registered to a user who is configured to join Remote Access with the CyberArk Mobile app, an error message appears and you cannot join with one-time tokens. For more information, see Mobile app vs non-app authentication.

    Click Join the tenant via the CyberArk Mobile app to continue.

  4. When you have successfully joined the tenant, the following message appears in the Remote Access portal.

Sign in with phone/text and email tokens

  1. In the Remote Access portal, click Sign in without the CyberArk Mobile app.

  2. Select the country prefix for your phone number, then enter the full phone number. This must be the phone number you used when you joined Remote Access.

    Check I'm not a robot, then click either Text me to receive a one-time code via text message, or Call me to receive the code via phone call (if required, include your unique phone extension).

    If your user is configured to authenticate with the CyberArk Mobile app, you are prevented from continuing. For more information, see Mobile app vs non-app authentication.

  3. Remote Access now sends you a one-time code. Enter it in the portal, then click Confirm code and send token to my email.

  4. Check the email that was set in your Remote Access invitation for the authentication token. Copy it into the portal, then click Sign in to display the Applications page.

Change your Data Center

You can switch to a different data center, depending on the Tenant you want to access.

  1. In the Remote Access portal, click the data center icon to display all the data centers.

  2. Select the data center that stores the tenant you want to access.

  1. Scan the QR code to access tenants in the data center you chose.