Manage connectors

This topic describes how to view Remote Access connectors and explains the different icons that represent their status.

View connectors

You can see the number of connectors that have been installed successfully in each site on the Sites page.

Click the number of connectors to display the Connectors page for that site.

View connector details

On the Sites page, click the number of connectors to display the Connectors page, then click a connector tile to view its details.

Detail	Description
Description	The description specified by the user when the connector was created.
Version	Version of the connector. For the latest version number, see What's new.
Connected	Whether or not this connector is successfully connected to the SaaS service. This connection passes initialization messages, as well as connector login and management commands between the Remote Access SaaS and the connector.
LDAP initialized	Whether or not Init-ldap has been run on this connector to enable the VendorLDAP service.
LDAP running	Whether or not the LDAP service is running on this connector, and the VendorLDAP service is available for using the JIT Vendor and Group feature.
Reverse-proxy running	Whether or not the proxy service on the connector is running, thereby facilitating user sessions between the Remote Access SaaS and PAS.
Secure tunnel running	Whether or not the secure tunnel service is up and secured between the Remote Access connector and Remote Access SaaS service.
Number of users	The number of users who can be provisioned in the Vault from this connector using the JIT Vendor and Group feature.
Number of applications	The number of applications that are accessible through this connector.
Certificate expires on	The date and time when the certificate that secures the Remote Access connector and Remote Access SaaS service expires.
Last updated on	The date and time when this connector was last updated.

Connector status

The connector icons display the current status of installed connectors at a glance. The following table lists and explains these icons for a single connector.

Icon	Status	Description
	Connected	All connector services are running and applications can be accessed via this connector. However, the VendorLDAP service has not been initialized and JIT vendors and groups cannot be provisioned through this connector.
	Connected with VendorLDAP	All connector services are running, including the VendorLDAP service. This means that applications can be accessed and JIT vendors and groups can be provisioned through this connector.
	Disconnected	The connector is disconnected from Remote Access SaaS and users cannot reach applications via this connector.
	Connector component issue	The connector is connected to the Remote Access SaaS but one or more connector services are malfunctioning. To troubleshoot, check the details of this connector then refer to Connector logs, or contact your CyberArk representative.
	Pending Initializing	Connector setup has not yet been completed.

The following table lists and explains the connector icons for multiple connectors.

Icon	Status	Description
	All connected	Services on all connectors are running and applications can be accessed via all connectors on this site.
	All disconnected	All connectors are disconnected from Remote Access SaaS and users cannot reach applications via any connectors on this site.
	<number> connected	Some of the connectors on this site are connected and some are disconnected. For more details, see the connector details for each connector.
	All pending	Setup for connectors has been started but not yet completed.
	No connectors have been installed	No connectors have been installed.