Mobile app vs non-app authentication

This topic describes messages related to the CyberArk Mobile app and phone/text/email authentication that may appear in Remote Access. For each message, there is an explanation of why it happened and what you can do to continue working.

Vendors can authenticate to Remote Access using either the CyberArk Mobile app or with phone/text and email tokens, but not both. This is defined the first time vendors join Remote Access. After a vendor has joined Remote Access, the authentication method cannot be changed.

Message: You are not allowed to join without the CyberArk Mobile app

Message: You can only sign in with the CyberArk Mobile app

Message: The phone number input is assigned to a vendor who can only authenticate via phone/text and email tokens

Message: This vendor cannot be included on this delegated invitation

Message: This email does not match the phone number in Remote Access