Connector logs

This topic lists the Remote Access connector logs and their locations.

Gather connector and CLI logs automatically

Method

Details

Run get-logs to get connector logs and create a bundled .tar.gz

/home/cyberark/snap/remote-access-cli/common/savedLogs/

Gather connector and CLI logs manually

Method Location

Remote Access connector logs

/var/lib/docker/volumes/remote-access-logs/_data/

Use the following Docker commands to verify the log:

  
docker volume ls
docker volume inspect <volume-name>

Remote Access CLI logs

/home/<user>/snap/remote-access-cli/common/logs/connector-cli.log

Connector logs details

Logs

Description

Connector.log

Displays the general status of the connector. For example, whether the connector is successfully connected to the SaaS service and messages related to other components. This log also includes the following information:

  • Initialization

  • Connector login

  • Management commands received from the SaaS or Remote Access CLI

  • Credential verification of internal company user credentials against the Active Directory.

Nginx-output.log

The proxy log of users' sessions between the connector and Remote Access SaaS, PVWA, and HTML5.

OpenLDAP

Logs for Just-in-Time functionality, creating user/groups, and the VendorLDAP logs.

ssh-client-output.logs

Records connectivity to the Remote Access SaaS and includes information about the secure tunnel.

View Snap service logs

Method Description

Snapd service logs

Run the following command:

  
journalctl -u snapd

For more information, see https://tutorials.ubuntu.com/tutorial/advanced-snap-usage#4

Hardening logs

Logs

Description

opt/remote-access-hardening-log.txt

Default log location from the Remote Access connector hardening.